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Job Req Number: 77459
Time Type: Full Time
Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV's global family.
As a leading player in the freight forwarding industry, we are seeking a dynamic and results-oriented individual to join our team as the Manager of Strategic Accounts. This pivotal role requires a strategic thinker with exceptional leadership abilities, financial acumen, and a knack for fostering strong client relationships. The successful candidate will be responsible for a portfolio of key accounts, driving revenue growth, optimizing operational efficiency, and ensuring exceptional customer satisfaction. You will be managing a team of Customer Service Specialists based in Australia & New Zealand.
Key Responsibilities:
- People Management:
- Lead, mentor, and develop a team of Customer Service Specialists, fostering a collaborative and high-performance culture.
- Effectively manage remote staff.
- Provide guidance, support, and training to empower team members to achieve their individual and collective goals.
- Conduct regular performance evaluations, set objectives, and implement development plans to maximize team effectiveness.
- Financial Management:
- Develop and execute strategies to achieve revenue targets and profitability goals for the Strategic Accounts portfolio.
- Analyse financial data, identify trends, and implement cost-saving initiatives to enhance operational efficiency.
- Collaborate with finance & commercial teams to forecast revenue, manage budgets, and optimize resource allocation.
- Operational Excellence and KPI Management:
- Monitor and analyse key performance indicators (KPIs) to track the performance of Strategic Accounts and identify areas for improvement.
- Develop and implement operational plans to streamline processes, enhance productivity, and meet service level agreements (SLAs).
- Work closely with cross-functional teams to resolve operational issues promptly and ensure seamless execution of freight forwarding services.
- Customer Relationships:
- Build and maintain strong relationships with key stakeholders at Strategic Accounts.
- Anticipate customer needs, proactively address concerns, and identify opportunities to add value and exceed expectations.
- Collaborate with commercial teams to identify growth opportunities, develop tailored solutions, and expand the scope of services offered to Strategic Accounts.
Key Criteria:
- Strong Business Acumen: Demonstrated ability to understand market dynamics, analyse financial data, and develop strategic initiatives to drive business growth and profitability.
- People Leadership Skills: Proven track record of effectively leading and developing teams, fostering a culture of accountability, collaboration, and continuous improvement.
- Customer Focus: Exceptional relationship-building skills with a customer-centric mindset, dedicated to delivering superior service and building long-lasting partnerships.
- Operational Excellence: Thorough understanding of freight forwarding operations, coupled with the ability to optimize processes, mitigate risks, and ensure compliance with industry regulations.
- Communication and Influencing Skills: Excellent communication skills with the ability to effectively communicate complex ideas, negotiate terms, and influence stakeholders at all levels of the organization.
Why DSV?
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry that offers a massive network of possibilities, empowerment and growth opportunities You'll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.
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Job area: Managerial
Manager, Strategic Accounts
Melbourne Airport
