Job description
Key Responsibilities
Reception
-Operate the telephone switchboard and maintain the internal telephone listing current
-Answer caller enquiries and direct them to appropriate employees
-Greet clients, customers and visitors at reception
-Maintain the ERS and customer complaints register
-Ensuring intranet data is maintained and kept current
-Ensure issuing of visitor badges and supporting site requirements are met
-Report technical problems to the Line Supervisor as necessary
-Maintain room bookings
-Ensure all visitors are signing in
-Ensure contractors that come in on site are inducted
Administration Support
-Capture and record customer information, enquiry’s and complaints
-Coordinating the daily deliveries in a timely manner
-Vent customer technical enquiry’s and deal with them in the most professional and effective way possible and in accordance with company guidelines and procedures
-Undertake Customer requests as they occur within authority levels
-Assist with marketing projects as required
-Filing of delivery dockets
-Receive, sort and distribute incoming correspondence, invoices & cheques
-Arrange the distribution of internal documents as required
-Perform clerical duties such as logging and arranging local, interstate and overseas couriers.
-Customer Service
-Organize all Invoicing relating to the Kings Park site.
-Coordinate all above invoicing with Accounts payable.
-Customers invoicing when needed.
-Placing orders for non-inventory and inventory stock.
-Booking in stock for non-inventory and inventory stock.
-Organize training on site.
-Assist with contractor site admin requirement tasks
-Arranging catering for training sessions
Required Profile
-Demonstrated people skills
-Demonstrated verbal and written communication skills
-Demonstrated PC Skills (excel, word and PowerPoint)
-High attention to detail and be able to highlight anomalies
-Able to work in confidence and with minimal supervision
-Able to meet deadlines and organize work priorities