AddressPyrmont - NSW
We are offering a full-time 12 month contract position, working in a flexible environment, built around the diversity of our team and their needs. A competitive salary commensurate with the not-for-profit sector is offered together with a broad range of wellbeing benefits.
What we are looking for
An enthusiastic, quick thinking and personable individual, who’s passionate about great customer journeys, to lead our Retention team. Reporting into the Loyalty Manager, you will lead a high-performing Retention team to deliver first class donor retention and engagement activities for single giving and regular giving programs to maximise life-time value and deliver exceptional supporter experiences.
Your day will include
- Lead UA’s single giving retention strategy and campaign execution
- Support the Loyalty Manager and work closely with the Team Lead, Supporter Experience to improve the end-to-end CX of UNICEF Australia via all feedback loops
- Lead the Retention team to foster strong agency partners across direct mail, design, data analytics, data hygiene and telemarketing Support on contract development and RPF delivery for relevant suppliers
- Lead emergency response campaign strategy through collaboration with Acquisition team
- Oversee the day-to-day expenditure of the regular giving and single giving Retention budgets, ensuring activity remains on target
- Manage direct reports in their performance and professional growth to achieve their KPIs
We would like you to have the following skills and experience
- Appropriate tertiary qualification in marketing, communications, commerce or business, or equivalent relevant experience
- A minimum of 5+ years’ experience in a consumer mass marketing environment with demonstrated experience in Retention or Loyalty marketing is highly desirable
- Ability to lead and direct high performing teams and support team members in achieving their KPIs, be KPI-driven and accountable for achieving measurable results
- Demonstrated expertise in managing donor retention programs and regular giving campaigns. Proficiency in handling singular giving initiatives, ensuring donor engagement and loyalty
- Capable of managing teams' budgets and annual budget planning, ensuring efficient allocation of resources for retention activities
- Proven ability to develop and propose annual strategies based on data-driven insights and analytics. Utilise data-driven decision-making to optimise retention efforts and enhance donor relationships
What will it feel like to work at UNICEF Australia
- An environment and culture built on the importance of teamwork, collaboration and shared purpose
- Sector leading salary packaging and a competitive salary commensurate with the NFP sector
- A flexible work environment with balance between home and office work, which puts the wellbeing of our staff at the centre of our decision making
- A positive and values-driven work culture which celebrates our achievements and recognises our teams
- A wellbeing package which includes such things as access to Birthday leave, EAP, nutrition, exercise, financial and legal support
- Commitment to our child-first philosophy with generous paid parental leave and offering
- The opportunity to support a global impactful cause and make a difference for every child
How To Apply
To apply for this fantastic opportunity please select "Apply" and submit the following documents in PDF format:
- Your Cover Letter, outlining your relevant experience and highlighting a summary of your strengths
- Your CV
For further information on this position, please be in touch with our People & Culture Team: ***********@unicef.org.au
We welcome you to contact us to discuss any requirements that will ensure you can participate fully in our recruitment experience.
Applications for this position close Sunday 19th May 2024.
All applicants are required to be legally entitled to work in Australia. UNICEF Australia has a zero-tolerance approach to abuse and exploitation and adheres to strict safeguarding principles. All successful candidates will be required to undergo rigorous background checks (including National Police Check and Working with Children Check) and sign and abide by our Code of Conduct on Child Safeguarding & Protection from Sexual Exploitation and Abuse.
UNICEF Australia is committed to ensure all our People, from any background, feel heard, considered, and able to contribute to their full potential. We are striving to build a truly inclusive workplace, one that our team feel they can bring their best self to work and is reflective of the wider community that we serve.
