Mechanical Field Service Technician

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
Job Overview
Career opportunities exist for exceptional, technically minded mechanical tradespersons to join our global organisation. Reporting to the Service Manager, you will be responsible for ensuring optimum performance for Komatsu's underground mining systems in terms of safety, reliability and productivity.
Key Job Responsibilities

• Provide customers with pro-active advice and support, increasing equipment performance and productivity.
• Facilitate Flawless Start-up plans in line with global policy.
• Develop and standardize equipment and system commissioning plans.
• Provide advanced technical support for equipment in the field.
• Coordinate new product field trials and document results including any opportunities for product enhancement.
• Collate field data and evidence for Root Cause Analysis (RCA) activities for major failures and unresolved reliability issues.
• Engage with key stakeholders to identify opportunities to offer solutions for customer needs.

Qualifications/Requirements

• Trade or Engineering qualification in relevant discipline (electrical or mechanical).
• 2 years' experience in UG hard rock mining, manufacturing and or engineering or in a similar heavy engineering environment with an emphasis on field applications.
• High-level fault-finding skills.
• Ability to use detailed schematic drawings.
• Ability to work autonomously in a field environment.

Komatsu Benefits

• 12 weeks paid primary career parental leave
• Discounts on Apple, Dell, Lenovo and Microsoft products
• Recognition and awards, opportunity to complete recognised Cert III courses, Diploma's in Leadership & Management, and an Educational Support Program
• Employee Referral Program offering a bonus of $5,000 if you successfully refer someone for a role
• Discounted corporate rates with HCF and a comprehensive Employee Assistance Program with total wellbeing solution provider Hunterlink
• Discounts with Mercedes-Benz, Toyota, Kennards Hire, Bridgestone and Orix
• Discounts with Avis, Qantas, Crown Hotels, IHG and travel agents

Komatsu offers a zero-harm culture in the workplace, competitive remuneration package, interesting and diverse experience with opportunities to grow professionally in a progressive learning environment.
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.