AddressThe opportunity
Our business is growing quickly and we are looking for someone to join our team at Joint Vision Orthopaedic Group. Our centre is an exciting multi-disciplinary facility with orthopaedic surgery, allied health, xray, ultrasound and rehabilitation all on site.
Located in central Wollongong, the centre was only launched in mid-August 2020 and is an Australian first concept by providing a multidisciplinary, comprehensive range orthopaedic related services all in one location.
Working in partnership with three orthopaedic surgeons, multiple allied health clinicians and the broader patient services team, this opportunity is well suited to someone who excels in providing excellent customer service and enjoys working in a motivated team. The centre has a focus on providing the exceptional patient centred care and driven to provide the best possible outcomes.
We are an innovative, agile and dynamic centre seeking to challenge the traditional model of heath care service delivery and looking for people with a similar mindset to join us on our journey.
About you
You will be able to hit the ground running utilising your previous healthcare experience.
You will thrive in a busy, fast paced environment and be adaptable to change and new ways of working. You will be able to grasp new systems and processes quickly and have a high attention to detail. Ideally, you will have a keen eye for identifying opportunities for improvement and be passionate about streamlining processes.
You will be able to effectively work with medical specialists, general practitioners and hospitals and contribute to providing excellent customer service to patients. You will have exposure to the complexities of medical billing and be comfortable with invoicing and reconciliation of patients Medicare, DVA, Work Cover and Health Fund accounts.
Duties will include but not limited to:
- Communicating and providing exceptional customer service to patients, General Practitioners and other medical specialists
- Reviewing patient referrals and managing appointments
- Scheduling surgeries and managing hospital lists
- Preparing fee estimates for patients
- Invoicing and reconciliation of patient, Medicare, DVA, Work Cover and Health Fund accounts
- Managing correspondence and dictations back to General Practitioners
- General Administration and secretarial support
- Other duties as required
Experience and skills:
- A high standard of computer literacy skills
- Attention to detail
- Previous experience using Genie/Gentu or other practice software, Microsoft office and working with electronic medical records
- Experience in process improvement
- Comfortable with medical terminology
- Demonstrated willingness to learn
- Excellent verbal and written communication skills
- Good organisational and time management skills
- Adaptable to a fast paced, ever changing environment
- Some level of clinical skills/experience would be advantageous
We look forward to hearing from you with a cover letter and CV detailing your skills and experience
