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Form of workJob description
Full time medical admin position (flexibility to work 4 days permanent part-time). Weekday hours: 7:30 - 3:30pm or 9:00 - 5:00pm.
About the business and the role
Toorak Village Medical Centre is a general practice that has been a part of the local community since 1991. We are have a friendly and enthusiastic group of doctors and staff who are committed to excellence, service, and a modern approach to our patient's health and well-being. This role requires a patient-focused approach to service provision and genuine empathy and interest in our patient's needs.
We are looking for a highly motivated & experienced administration assistant to join our friendly team. The successful candidate will have great interpersonal skills, show attention to detail, be team oriented, show initiative when working individually and demonstrate excellent communication skills. This position also requires proficiency with IT systems.
On the job training and ongoing professional development will be provided.
Job tasks and responsibilities
- To greet patients and other callers at the Practice in a courteous and efficient manner.
- To answer the telephone promptly and courteously.
- To make appointments for patients following set procedures.
- To issue patients invoices/receipts and bulk bill as required.
- To enter and update patient registrations and patient Notes in computer.
- To deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully.
- To deal with emergencies when necessary, following set procedures.
- Transfer test result calls to nurse or take message.
- Take prescription requests.
- Attend to account queries if possible or refer problem to Practice Manager.
- To exercise confidentiality in regard to patient care and all aspects of the practice.
- Ensure abnormal result policy is adhered to.
- Maintain reception area in a tidy and welcoming manner.
- Ensure Registration, Health Summaries, Patient Information sheets, New Patient Packs and information displays are correct and current and enough in supply.
- Ensure patients are not required to wait excessive periods of time for an appointment, and that patients are informed of possible delays.
- Assist doctors and nurses by making phone calls, photocopying etc.
- Check and handle internal emails.
Skills and experience
Previous Medical Administration experience is required.
Proficiency with Best Practice clinical software will be viewed favourably.
Job benefits and perks
Our bright and modern clinic is conveniently located on Toorak Rd, in the heart of Toorak Village. Our practice is easily accessed by public transport and is only 12 minutes from the CBD by car.
