Senior Complaints & Compliance Officer | Sydney

Rapid growth in the firm | International presence$110,000 - $120,000 + Super + Disc. BonusSydney The Company A well-known firm in the financial markets sector, this business has had exceptional growth across the organisation in recent years, as they expand their international presence. As the business expands, there is a need for experienced Compliance Officers to join the team. The Role As the Senior Complaints & Compliance Officer, reporting into the Head of Compliance, this role will be the primary party responsible for managing the Internal & External Dispute Resolution process, whilst also supporting the broader compliance function. Key responsibilities for this position will include, but are not limited to: - Investigating customer complaints and managing the end-to-end IDR and EDR process.- Liaising with regulatory bodies such as ASIC and AFCA, to manage timely submissions.- Supporting compliance project and improvements to the framework- Supporting on systems and controls development to support compliance.- Ongoing compliance monitoring and reviews.- Ad - hoc duties as required. What's In It For You? An opportunity to join a collaborative and high performing compliance team, reporting into an experienced Head Of Compliance. Opportunities to get involved with regional responsibilities covering Australia and New Zealand, as well as other jurisdictions. Your ProfileThe successful candidate will demonstrate:- Regulatory compliance experience in the Australian Financial Services sector.- Prior experience working on IDR/EDR processes and/or AFCA is essential.- Experience or interest in the trading markets sector (CFD's, Forex, Stockbroking etc) would be advantageous.- Excellent written and verbal communication skills.Apply TodayPlease send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted.Learn more about our Sydney recruitment services: https://www.roberthalf.com.au/recruitment-agency-sydney By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.