AddressPurpose of position: To ensure a smooth and efficiently functioning practice that provides an exceptional standard of care to our patients.
Duties include:
- Open and close the clinic
- Greet patients and other visitors to the clinic
- Schedule appointments for patients
- Answer phone calls in a courteous and professional manner and assist with patient and third-party enquiries.
- Maintain and manage patient records and registration details whilst ensuring confidentiality is adhered to.
- Liaise with patients and their families in a compassionate manner.
- Liaise with other staff including GP’s, allied health and other receptionists.
- Scan and file documents.
- Manage postal and electronic incoming and outgoing correspondence.
- Batch Medicare and DVA billings daily.
- Perform other administrative duties as directed by the Practice Manager or Principal doctors.
- Contribute to maintaining the cleanliness of the practice.
- Actively contribute to the development of positive team culture within the reception team.
- Participate in staff meetings and ongoing professional development.
- Maintain knowledge of and comply with workplace health and safety principles including infection control.
- Issue invoices and receipts to patient’s and third parties.
- Flexibility to cover staff during annual and sick leave.
Essential competencies and skills:
- The ability to maintain a high level of professionalism and confidentiality.
- Ability to multi-task, prioritise and schedule tasks with strong attention to detail and accuracy.
- Ability to adjust your approach to meet changing demands and situations including dealing with diverse people.
- Strong computer literacy.
- Excellent written and verbal communication skills.
- The ability to work independently as well as in a team environment.
- Flexibility to work 2-3 days a week, additionally to cover annual and sick leave.
Desirable:
- Previous experience in medical reception or similar administrative position.
- Previous experience in the use of Best Practice and Hotdoc.
- An understanding of the Medical Benefits Scheme and key item numbers relating to a GP environment.
- An understanding of medical terminology, medical and allied health organisations and relevant stakeholders.
