AddressAbout us:
We are a Colorectal, Upper GI and Bariatric specialist rooms located on South Terrace committed to providing the highest standard of patient care. Our group is complemented by an experienced team of specialist dietitians, a physiotherapist and receptionists.
Benefits:
- Rostered hours are Monday-Friday (no weekends), three to four days/week
- Positive and supportive work environment. Low turnover of employees.
- Training and uniform provided.
- We support work-life balance
- Salary negotiable based on experience
About the role:
The successful applicant will be the first point of contact for the practice and overlook the procedure and surgical bookings of the practice. You will have a patient-focused approach with genuine empathy and interest in patient needs, strong communication skills and an eye for detail.
Key responsibilities:
- General front desk reception duties: meet & greet, answering calls, SMS reminders, scanning, emailing, data entry, outgoing letters, etc
- Management of appointments and surgical bookings (including financial consent) in conjunction with your colleagues.
- Theatre lists & booking of recalls
- Billing and collection of payments for patient appointments and procedures with Eftpos and HICAPS terminal, reconciliation of daily banking
- Send consult letters to referring doctors
Desirable qualities and experience:
- Strong attention to detail with a high level of accuracy
- Excellent written and verbal communication and interpersonal skills
- Previous experience working in medical reception or healthcare administration role
- Tech savvy and proficient in Microsoft programs and practice management software
- Previous surgical/procedure bookings experience
- Ability to multitask coupled with the ability to priorities duties.
- Can work collaboratively in a team environment as well as independently when required.
Apply Now
To apply for this role, please submit your resume and cover letter outlining your skills via Seek. Only successful candidates will be contacted. We look forward to hearing from you.
