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Form of workAbout Us
Welcome to One Health Clinics, where the profound impact of natural medicine meets the sanctuary of holistic healing. Together, we cultivate a future where stigma is replaced by understanding, and well-being is a conscious, empowering choice.
One Health Clinics provides a history of satisfied patients, helping to further solidify our strong position in the Plant Based Medicine industry. One Health Clinics creates a workplace where people excel, as we believe employees must have an opportunity to upskill. By putting staff through any additional training and courses we strive to build teams that reflect the diverse community in which we live and work. With a small team and hundreds of patient interactions each day, the days are always interesting and offer a great opportunity to learn. We are looking for a friendly, compassionate and resilient person to welcome to our work family.
About you
Effective communication skills are imperative for this role, which includes verbal and written. The successful applicant will be well-presented, enthusiastic and reliable and dedicated to delivering a high level of patient care. It is essential that the applicant has a strong attention to detail, can multitask and work efficiently under pressure. Previous experience as a Medical Receptionist using Best Practice software is preferred but not essential. Previous face to face customer service experience is desired.
The Role & Responsibilities
The position of Medical Receptionist at One Health Clinic’s is the first point of contact for our business so you will provide an outstanding level of customer service on the telephone and in meeting and greeting patients.
- Understanding our patients; empathy and compassion is essential. Appreciate cultural diversity and show sensitivity towards patients who may need extra help.
- Exceptional telephone manner managing a high volume of calls on a daily basis.
- Efficient management of all patient data, appointments, clinical files, correspondence and accounts are essential
- Scheduling and effective management of patient bookings in Best Practice
- Processing patient invoicing and receipting
- Completion of end of day reconciliations
- Excellent Computer Skills are Essential for this role
- Processing Medicare/Health Fund claims
- Managing online inquiries and incoming and outgoing mail
Benefits
- Family-owned business offering a unique culture and access to managers/supervisors who value your contribution, reward excellence, and encourage long-term careers
- Flexible working hours
- Significant training and development opportunities to upskill employees
- Ongoing mentorship from all levels of the business
- Working in an environment that allows employees to maximise their potential
