Medical Receptionist - Radiology

Do you have a passion for continued learning? Are your customer service skills exceptional?  Join our passionate multi-disciplinary team, with over 200 Medical Receptionists, and be the first point of contact for our patients, referrers and stakeholders. 

You must be available to commence on 25 March 2024!

• We have two full time permanentMedical Receptionist positions available. One position will be working in our City West clinic, located in the city, adjacent to easy access public transport. 
• The second full time position is based at our North Adelaide clinic. 

Please note that you will be required to undertake five weeks of initial training based in our Hampstead Gardens or North Adelaide clinic and training centre, before returning to work from City West / North Adelaide clinic.

Most importantly you will bring your desire to learn and willingness to change and adapt. This is a challenging role which requires an ongoing commitment to learning throughout your career with us.

You will  use your exceptional customer service skills to provide a patient centred service to our patients, referrers and other stakeholders. You will have exceptional communication skills and have the ability to liaise with all kinds of stakeholders. You will have the ability to multi-task and have a high level of attention to detail.   

You will have, or be willing to undertake, a Working with Children Clearance and National Police Clearance.

You will be responsible for:

• Making and confirming complex patient bookings via both inbound telephone call shifts and outbound telephone call shifts
• Providing a high standard of patient care when registering patients, making patient bookings and answering queries
• Quoting patients on gap payments and receiving gap payments when patients attend for their appointment
• Answering general enquiries from other key stakeholders such as referrers
• Liaising with referring medical professionals 
• Preparation and finalisation of billing, including Medicare, private and third party
• Result preparation 
• General office and administrative duties

Your positive can-do attitude and willingness to work as part of a busy, supportive team is essential. This role requires a commitment to ongoing learning. 

Previous experience as a Medical Receptionist/administrator and/or a working knowledge of medical terminology is advantageous but not essential.

You will be required to travel to our Hampstead Gardens or North Adelaide training centre for the first five weeks of your employment to undertake our comprehensive training program. 

As a practice, Benson Radiology has celebrated over 60 years of providing Medical Imaging services to the South Australian community and remains owned and operated by our Radiologist Partners. 

We take pride in providing quality expertise in a caring environment, and lead the way in the medical imaging industry, investing heavily in technology so that we are able to provide a full range of diagnostic imaging. 

Our values of Teamwork, Personal Excellence, Patient Focus and Integrity guide our actions and our thinking. They drive our behaviours and are the foundation of who we are. 

We offer:

• Paid parental leave in addition to the Aust. Govt. Scheme
• Salary sacrifice your new device
• Corporate discounts such as discounted pilates
• Discounted or free access to our services for you and your family
• A rewarding career in a supportive and caring team who make a difference in our patient's health
• The opportunity to be part of a South Australian industry success story and work alongside our owner radiologists

How to apply 

We have multiple current and upcoming Medical Reception opportunities both full time and part time across our Practice. See above for clinic details

If you are excited about the opportunity to join Benson Radiology , we encourage you to hit “Apply now” including a cover letter outlining which position you are interested in.

At Benson Radiology, everyone is welcome. We're building teams that celebrate difference and where people are encouraged to be their best and authentic selves. Our patients come from diverse backgrounds and so do our teams. If you are passionate about being a positive part of our patients health journey then we want to hear from you!