Medico-Legal Assistant

We are looking for an enthusiastic Medico-legal Assistant to join our team in the Sydney office.

This permanent full-time position is suitable for someone who enjoys being a part of a team! We are ideally seeking someone with an interest in medical administration or legal administration and displays a strong passion for member service. If this sounds like you, please read more about our organisation and the role below.

The Company

MDA National is a not-for-profit doctor's mutual, also known as a Medical Defence Organisation or MDO. We exist solely to protect our members at every stage of their career, and promote good medical practice throughout Australia. We have been supporting medical practitioners to keep on practicing with confidence since 1925. Remaining true to our 'doctors for doctors' ethos, we are owned and governed by doctors, caring for the wellbeing and interests of doctors.

We take pride in a workplace culture focused on people, collaborative relationships, and continuous improvement. With our commitment to personal growth and development, great leaders, and passion for excellent member service, we provide an environment which encourages you to be the best version of yourself.

The Role

The role of our Medico-legal Assistants is to provide support in the smooth and efficient workflow of the Cases & Advisory Services function.

Key responsibilities include:

• Supporting the Claims & Advisory team in appropriately directing Member calls and requests for advice
• Reviewing and process incoming Member notifications and requests for assistance
• Utilising the current database to create new cases and manage and update case information
• Assisting Claims Managers to manage their cases and provide administrative support
• Coordinating file reviews and assist with reporting
• Financial processing and authorising payments

Skills & Experience

• Strong office administration skills
• Strong customer service orientation
• Experience in managing a large database
• Sound computer literacy with high proficiency in Microsoft Office applications
• Ability to maintain confidentiality
• Well-developed interpersonal skills
• Strong verbal and written communication skills
• Excellent time management and organisational skills
• Attention to detail
• Previous experience working within the medical or legal administrative field would be an advantage

What's on Offer

• Fantastic opportunity to join a well-established organisation where you treated as a person, not a number
• Outstanding team culture.
• Contemporary approach to staff development.
• Commitment to flexible working including the opportunity to work from home.
• Health & wellbeing benefits including a 24/7 EAP program, health insurance discount and annual health & wellbeing allowance.
• Income protection insurance.
• 5 additional carer's leave days per annum.
• Up to 10 weeks Paid Parental Leave.
• Opportunity to purchase 2 weeks additional leave per year.

How to Apply

Please click the ‘Apply’ button and upload a copy of your CV. Please also endeavor to include a cover letter as we are interested in getting to know as much about you as we can via your application.

For further information on MDA National’s work, culture and values, please visit:

Our website: https://www.mdanational.com.au/

Our social media: https://www.linkedin.com/company/118617/

To obtain a copy of the position description or to speak about this role in greater detail, please contact Mona Mitra via email at ******@mdanational.com.au