Member Services Officer

About SACA
Established in 1871, the South Australian Cricket Association (SACA) has a rich history as one of the nation's premier sporting bodies with a vision for cricket to be Australia's favorite sport - a sport for all Australian's. Operating within the sports and entertainment industry, SACA offers an exciting and dynamic working environment and is responsible for overseeing and developing cricket at a State level.
SACA is responsible for coordinating international and domestic cricket matches at Adelaide Oval, Premier cricket matches and community carnivals, coaching and development and pathway programs for girls and boys, coaching, umpiring, volunteer development and ground management at Karen Rolton Oval. It also administers high performance cricket in South Australia, including the West End Redbacks, SA Scorpions and Adelaide Strikers women's and men's teams.
At SACA, we embrace diversity in gender, age, ethnicity, disability, religion and sexual orientation. We are committed to providing a safe environment for children across Australian Cricket, and we also offer a flexible work environment for employees. We measure ourselves on our behaviours - our people value accountability, team first approach and being world class.
About the role
The Member Services Officer is a full-time position responsible for performing duties related to the effective administration and servicing of SACA and Adelaide Strikers Membership. This includes connecting with existing, new, and potential Members to renew or sell membership offerings, processing and balancing payments and ensuring quality and accuracy of data with the Membership databases.
The Member Services Offer will also co-ordinate and support campaigns, services and activations on match days and Member events throughout the year. As a key role within our Member Services team, you will demonstrate enthusiasm and passion for providing 'world class' service to our Members.
Our ideal team member will have:

• At least 2 years' experience as a customer service professional
• Strong attention to detail with thorough organisational and planning skills which compliment excellent MS tools/suite knowledge
• Strong analytical skills and the ability to be effective under pressure
• The ability to manage high workloads and meet deadlines within specific time frames
• Exceptional people skills with the ability to manage customer relations, stakeholder communications and networking
• Outstanding written and oral communication skills
• The ability to work outside of normal working hours for major events and matches
• You will hold a valid Working with Children Check or have the ability to obtain one

What's in it for you?
SACA has an Employee Benefits Program which allows permanent staff to access a wide range of benefits and services whilst they are employed at SACA.

• SACA Membership Tickets - Staff will receive two SACA Members Tickets to allow them entry into all International and Domestic games in South Australia.
• Flexible Working - Staff can have a half day off every second 'Flexi Friday' from April to September, while RnR Leave ensures staff recharge with a fifth week of annual leave.
• Discounts with Partners - Enjoy discounted rates at places such as Adelaide Oval, RoofClimb, Oval Hotel, New Balance, Bleasdale Wines, Next Generation Gym and Racquet Club, Toyota and Swisse.
• Wellbeing and Social Club Programs - Healthy Living initiatives are organised alongside medical checks to support employee wellbeing.
• Reward and Development - SACA has quarterly employee recognition awards and learning and developing initiatives.

Want to join our team?
If you are ready to join SACA in our vision to inspire and unite the South Australian community through cricket and are aligned with our values of accountability, team first and world class, we want to hear from you!
Applications close - Sunday 17 March 2024