Member Services Officer

Department of Treasury and Finance
Job reference: 530902
Location: 5000 - ADELAIDE
Job status: Long Term Contract
Eligibility: Open to Everyone

Super SA is a branch of the Department of Treasury and Finance (DTF).  Super SA have been operating for more than 100 years and services the employees of the South Australian Public Sector.  We administer the super accounts for over 217,000 members across 10 different schemes, in line with the relevant Acts and Regulations.

We are seeking enthusiastic people with a commitment to service excellence for a number of frontline Member Services Officer roles within Super SA.

The Member Services Officer forms part of a strong team that provides a customer focussed service to Super SA Members and stakeholders for various superannuation schemes and products.

The role works in a service delivery environment, providing contact centre and face to face Member Services. In the role, you will provide financial information both verbally and in writing in a timely and professional manner. You will also develop and maintain a practical knowledge of superannuation legislation, policy and procedures and maintain a sound knowledge of all Super SA schemes.

To be successful in the role, you will have:

• Excellent communication and engagement skills, with strong attention to detail.
• Experience, enthusiasm and self-motivation in providing exceptional customer service.
• The ability to positively engage Members with inbound and outbound calls within a fast paced call-centre environment.
• Experience in handling difficult situations in a calm and positive manner.
• The ability to build positive and collaborative relationships with members and colleagues.
• The focus and drive to exceed service levels for our Members.
• The ability to embrace new methods and be adaptable in a changing environment.

Special Conditions

There are multiple temporary roles available, up to 12 months. Super SA will establish a pool of suitable candidates who may be employed at any time throughout a 12 month period.

Contracts may be offered on either a full-time or part-time basis, with the salary adjusted accordingly.

An individual recommended for engagement to a role will be subject to a satisfactory criminal history check in accordance with the DTF Pre-Employment Screening Policy and Procedure and every three years thereafter.

Some out of hours work and intrastate/interstate travel may be required.

Remuneration

ASO3 - $65,606 - $69,919 pa

Application Instructions

All applications must be submitted online via I Work For SA.

Applicants are required to submit a curriculum vitae and written application of no more than 2 pages, demonstrating their suitability for the role. Applicants are to provide a summary of current duties relevant to the vacant position, along with details of relevant experience and knowledge addressing the following requirements:

• Knowledge of and commitment to customer service excellence, particularly in a high-volume contact centre environment.
• Exceptional interpersonal and customer service skills with demonstrated ability to communicate well across multiple channels including phone, email, and face to face.
• Able to handle difficult situations in a calm, positive, and objective manner, and the ability to deal with sensitive issues with tact and diplomacy and maintain confidentiality.
• Able to work on multiple tasks and prioritise those tasks to meet deadlines.

Applicants are to include the name and contact number of two referees.

All applications are to be submitted by 5.00pm on closing date.

Contact and Queries

Scott Egan
Team Leader, Member Services
*********@sa.gov.au

Diversity Statement

The Department of Treasury and Finance actively promote flexible working arrangements, and is committed to having at least 50% of interviewees for each role being women. At DTF we value and encourage diversity within our workforce, to help us reflect the community we serve.

Applications close: 31/05/2024 5:00 PM

Attachments:
- ASO3 - Member Services Officer.pdf
- Pre Employment Declaration.pdf

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.