Address
Form of workDiabetes SA - Customer Service Officer
Hilton, Adelaide SA
Customer Service, Retail, and Membership
- Member Services
- Full time position (1.0)
- Western City Fringe
About Diabetes SA
Diabetes SA has been delivering services to people with diabetes and their families since 1953.
As a not-for-profit, member-based Association that is largely self–funded, our mission is to reduce the risk and impact of diabetes in our community and to support people living with diabetes.
The Opportunity
We are seeking a passionate Customer Service Officer to join our Member Services Team.
The Customer Service Officer plays an important role, working closely within a supportive and dedicated team, under the supervision and leadership of the Member Services & Retail Operations Manager.
The Customer Service Officer is a diverse role that is an essential part of the Member Services Area, contributing to its smooth operations. They are responsible for sales and service in the retail and online shop, handling inbound calls, and supporting administrative duties related to membership, fundraising, education, product enquiries, and the National Diabetes Services Scheme (NDSS).
The Customer Service Officer plays a crucial role in driving income through Retail product sales, increasing membership growth, and maintaining membership retention. This is accomplished through face-to-face interactions, as well as inbound and outbound cold calling, while ensuring a high level of Customer Service for Members of the Association, NDSS Registrants, and the general public.
About you
We are looking for a committed and enthusiastic individual who thrives in a team setting, possesses sales and administrative skills, and has a proven history of delivering outstanding Customer Service.
- Proven experience in meeting set KPIs and Customer Service standards.
- The ability to work cooperatively as part of a team whilst managing own workload.
- Proficient in managing both incoming and outgoing phone calls, with a focus on delivering exceptional Customer Service and driving sales, while effectively addressing any customer concerns or objections.
- Experience in using computer technology in support of sales, membership, accounting, and inventory.
- Ability to engage with a variety of customers and stakeholders, including culturally and linguistically diverse communities.
- Accurate and efficient CRM data entry skills with a high attention to detail.
- Experience in Retail stock management and cash handling procedures.
Benefits of working at Diabetes SA
Working at Diabetes SA, you will have access to:
- Salary packaging to save on income tax (General living and entertainment benefits)
- Free Diabetes SA membership and benefits
- Annual employee activities and celebrations
- Regular employee engagement activities
- Employee Assistance Program offering confidential counselling support for employees
- Easy parking
- Onsite coffee machine
If you are looking for a new challenge in a supportive and motivational environment and are interested in joining the Diabetes SA Member Services Team, please click on the 'Apply' button.
Applications will only be considered with a covering application letter, including your responses to the essential criteria and your current resume.
For further information and a copy of the Job and Person Specification, please visit our website. https://www.diabetessa.com.au/Web/About_Us/Careers.aspx
For further enquiries about the role, please phone Daniel Pearse, Member Services & Retail Operations Manager 8354 5823, 0429 035 704 or email ******@diabetessa.com.au.
Award remuneration is on offer supported by the conditions provided in the Clerks Private Sector Award 2020 Level 3. Salary packaging is also offered.
Applications close 11.59 pm Sunday, 30 April 2024.
Please note, due to the high volume of applications we receive, only short-listed candidates will be contacted.
The successful applicant will be required to provide a current National Police Clearance and undergo a pre-employment medical assessment.
Employer questions
Your application will include the following questions:
- Are you willing to undergo a pre-employment medical check?
- Have you experience in achieving goals and meeting key performance indicators (KPIs) in your previous roles?
- Do you have Customer Service experience?
