Membership Sales And Services Coordinator

About the role
As the successful applicant, you will coordinate a small, centralised sales team whilst also being directly involved in the network delivery of membership administration, Sales and Services at Swim Sport & Leisure with a customer-centric focus. You will take responsibility for the planning, reporting and implementation of effective Sales and administration systems and processes across the network. You will also assist the Marketing, Sales and Customer Experience Manager to develop a strong sales culture and processes amongst all staff that supports the Marketing, Sales and Customer Experience Strategies.
Work type: Permanent full-time
Classification: Band 6 ($90,263 - $97,365) plus super
Key responsibilities include:

• To provide leadership in the development, coordination and evaluation of Sales conversion and administration activities undertaken across the network.
• To support key department projects including managing point-of-sale systems, customer feedback tools and annual fees and charges reviews.
• Assist in the development of Sales and Membership Retention Strategies including the training delivery of processes and procedures.
• To provide administrative support to Swim Sport and Leisure staff with tasks relating to Sales activities.
• To take an active role in membership recruitment including but not limited to contacting prospective members, recently expired members and potential corporate memberships.
• To lead, manage and develop the corporate membership model.
• To manage and mentor Membership Sales Officers, and to provide guidance to the Administration Team and Customer Service Coordinators through specialist group activity and training.
• To set and communicate both individual and team new Membership Sales target on a weekly, monthly and annual basis.
• To develop a strong referral base including the use of Marketing and Point-Of-Sale software.

About you
To be successful in this role, you will have previous experience or an interest in the leisure, sport or health industries with a background in marketing or sales leadership. * Tertiary qualification relevant to sales, business, recreation service delivery or several years' experience in a related field.

• Current Working With Children's Check.
• Demonstrated leadership skills and the ability to influence key stakeholders.
• Previous experience in a sales or marketing driven role demonstrating systems and approaches to grow products or services.
• Demonstrated skills in collection and analysis of customer metrics and reporting to identify improvement focus areas.
• Demonstrated interpersonal and communication skills, particularly in the provision of high-quality advice and recommendations to senior management, facilitation of workshops, engaging staff with process and data analysis as well as high-level report / writing capabilities.
• Demonstrated ability to foster high quality stakeholder relationships.

The health and safety of our people is our highest priority. It is our current policy to ask for your COVID-19 vaccination status. You have the right not to disclose your vaccination status, and successful candidates who are not vaccinated or do not want to disclose will go through a simple risk assessment process.
If this sounds like the role for you, then click apply now!
Create our future together at the City of Greater Geelong
At the City of Greater Geelong, we are committed to working together for a thriving community. We do this by delivering over 130 services to our rapidly growing population and working hard to protect and improve what it is that makes Greater Geelong on Wadawurrung Country such a great place to live, work and study.
We're going through an exciting period of change that will help us serve our community better. From digital modernisation to the contemporary, sustainable office we've built in Central Geelong, now more than ever is a great time to join our team at the City of Greater Geelong.
Our Community is made up of diverse people from all walks of life, and it's important to us that our workforce represents and celebrates this strength.
We encourage great people from all backgrounds to join us. We encourage authenticity, because inclusion makes us stronger.
If you're excited about working together to create a Clever and Creative Greater Geelong, and joining a workplace where all people can thrive, then hit apply - we'd love to meet you!
We particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with diverse culture and linguistic backgrounds and people with disability.
A career with us
Central Geelong-based City employees are now based in our new Civic Precinct, Wurriki Nyal. Meaning 'speak and talk together' in local Wadawurrung language. Wurriki Nyal sets the benchmark for what a sustainable, inclusive and culturally safe workplace can be, including industry leading sustainability standards, a flexible and people-focused design, safe and inclusive spaces and public realm.
We're committed to supporting better accessibility for our customers and our people. We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you.
We offer:

• salary sacrificing and novated lease options
• cultural and ceremonial leave
• study leave
• paid parental leave (16 weeks primary and six weeks secondary) and superannuation payments on all 52 weeks primary parental leave
• IVF, surrogate and miscarriage bereavement leave
• training and career development opportunities
• a healthy and safe environment
• our employee wellbeing program
• corporate membership rates at Swim Sport and Leisure facilities
• unlimited access to LinkedIn Learning

Applications and Enquiries
Click the Position Description link to view more information about this position.
Enquiries: Kirsty Quick | Membership and Customer Coordinator |
Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at noting your preferred method of communication and contact details and a member of the team will be in touch.
We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.
Advertised: 27 Dec 2023 9:00 AM AUS Eastern Daylight Time
Applications close: 10 Jan 2024 11:55 PM AUS Eastern Daylight Time