Membership Sales Officer -Cardinia

About Aligned Leisure

Aligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established as a vehicle to manage the operations of Richmond’s health, fitness and leisure business activities. Supported by the people and business systems of the Richmond Football Club, Aligned Leisure currently operates 32 leisure centers, community stadiums, pools, gyms, theatres and other facilities throughout Victoria and New South Wales.

At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment. Connecting to Thrive and Win is about connecting not only with customers, but also about staff connecting with each other with humor and care, through storytelling and authenticity, to build genuine relationships.

We are constantly on the lookout for talented individuals who fit our culture and either wish to learn a new industry or further develop their existing skills. If you have a passion for your local region, a focus on supporting your community and a desire to help us in providing the best level of service, we would love to hear from you.

As a Membership Sales Officer at Aligned Leisure, based in Cardinia, you will play a pivotal role within the Customer Experience department.

This is a Permanent - Full Time position that offers an exciting opportunity to contribute to the growth and success of the organization.

Key Responsibilities:

- Proactively engage with potential members to promote and sell membership packages, ensuring targets are met and exceeded. - Build strong relationships with existing and potential members, providing exceptional customer service and tailored membership solutions.

- Collaborate with the marketing team to develop strategies for Membership Sales campaigns and promotions.

- Maintain accurate records of all sales activities and member interactions using the CRM system.

- Keep abreast of industry trends, competitor activities, and market changes to identify opportunities for business growth. Main Tasks: - Conduct outreach activities such as phone calls, emails, and face-to-face meetings to generate leads and convert them into memberships.

- Provide guidance and support to individuals interested in joining the club, ensuring they receive all relevant information about membership benefits.

- Organize and participate in promotional events or open days aimed at attracting new members.

- Prepare regular reports on sales performance, highlighting achievements and areas for improvement.

- Collaborate with cross-functional teams to ensure seamless delivery of membership services. If you are a dynamic individual with a passion for sales and customer engagement, we encourage you to apply for this rewarding role.

Join us in promoting a thriving community of members at Aligned Leisure Cardinia.

KEY RESPONSIBILITIES:

1. Member Acquisition
2. Data Management & Follow Up
3. Member Retention
4. Nurture Program
5. Digital Platform Management
6. Outstanding service delivery to all customers and stakeholders

Essential qualifications and experience

• Experience in delivering exceptional customer service
• Current First Aid, Pool Lifeguard and CPR certificate

Personal attributes

• Customer focused
• Enjoys selling
• Understands/enjoys the Leisure Industry and motivated to serve Aligned Leisure.
• Relentless in their approach to sale and service.

Essential Requirements