Memberships & Insights Coordinator

Location: Sydney (remote applicants will be considered based on skills and experience)

• Opportunity to work in an Olympic Sport
• Friendly and dynamic team
• Hybrid working arrangements

Paddle Australia (PA) is the National Sports Organisation (NSO) responsible for the management, coordination, development and promotion of paddling in Australia. PA is recognised by the Federal Government and represents the interests of its members to government and the public.
PA is recognised by the International Canoe Federation (ICF); Oceania Canoe Association (OCA); Sport Australia (SA) and Australian Institute of Sport (AIS); Australian Olympic Committee (AOC) and Paralympics Australia. PA works in close partnership with the various State Institute and Academies of Sport (SIS/SAS) in delivering its high performance programs in Canoe Slalom, Canoe Sprint and Paracanoe. As the peak body for paddle related activity in Australia, PA works collaboratively with six (6) State Paddle Associations (SPAs), around 125 active clubs, seven (7) disciplines and approximately 12,000 members, instructors and coaches.
You can find more information about Paddle Australia here: https://paddle.org.au/

Role Overview:
Mixing the skills of great communication and customer service with a flair for systems and data, your primary focus is to support, manage and develop the Paddle Australia Membership & Events Portal to ensure stakeholder needs across the united paddling community are met and exceeded.  To produce datasets and reports that demonstrate membership and other trends, providing insights to inform evaluation and continuous improvement initiatives across Paddle Australia and State Paddle Associations.

PRINCIPAL DUTIES

• Add genuine value to the united paddling community through the ongoing management and development of the Paddle Australia Membership and Events Portal.
• Provide first level support, problem resolution and ongoing training for the Membership and Events Portal and other IT systems (as required) for staff, members, Clubs and State Paddle Associations, including responding to all phone and email enquiries in a professional and timely manner, conducting one on one and group training sessions as required.
• Develop and maintain comprehensive training materials and self-help user guides and videos for the Membership and Events Portal and other IT systems (as required).
• Manage all aspects of the annual membership renewal cycle including the development and implementation of a stakeholder communications plan, training and system configuration.
• Produce agreed monthly, annual and ad hoc membership (and other as required) data sets for reporting purposes and to provide insights to assist in embedding a culture of continuous improvement, informed by data, business intelligence and customer experience insights.
• Oversee and maintain member data quality, devising remediation strategies as required to ensure integrity of membership reporting.
• Manage the preparation and sending of Paddle Pulse, PA’s monthly member newsletter.
• Manage Paddle Australia’s main inbox and phone line, responding to and/or triaging emails and calls as required.

Skills & Experience
Qualifications

• Relevant tertiary qualifications desirable.

Experience/Skill Level Required

• A minimum of 3 years experience in a relevant role.
• Medium to advanced skills in Microsoft Excel and PowerPoint.
• Experience with tools such as SQL would be viewed favourably.

Aptitude & Interpersonal Skills

• Strong professional communication (both verbal and written) and interpersonal skills.
• Strong ability to transfer information, skills and knowledge to others.
• Capacity to establish the trust and respect of the internal and external stakeholders.
• Strong task management, multi-tasking and prioritisation skills to achieve deadlines.
• Strong task management and coordination skills.
• Committed towards undertaking duties efficiently with a strong attention to detail.
• Excellent internal and external stakeholder management.
• Ability to promote, interpret, communicate and work in accordance with the policies and procedures of the organisation.

Please see attached Position Description.

Applications close on 17 October
 
To have a confidential discussion and find out more about this exciting opportunity, contact Paul Bruce from Left Field Sports on 0407 426 592.

In your application, you should include a covering letter with your resume.

Please submit your application via the Left Field website – www.leftfieldsports.com.au

Left Field Sports have been contracted by Paddle Australia to manage this search assignment.