Mentor Support Officer

About the Role An exciting opportunity presents itself for an enthusiastic and compassionate individual to join our Mentoring Services team. As a people-centric person with a natural flair for mentoring, negotiating and mediating, you will use your skills to provide phone mentoring support to clients in a role where no two days are alike. As a Phone Mentor, you will work within a fast-paced team of dedicated individuals to provide over the phone mentoring to Apprentices and employers on a range of industry, workplace and personal issues. In this role you will be required to: Undertake risk assessments of clients to identify issues early Provide phone and online mentoring support to clients to address issues arising throughout training contract Set up and maintain Apprenticeship Management Plans (AMPs) Ensure databases and AMPs are maintained accurately, compliantly and in a timely manner Undertake completion contact calls Maintain mentoring caseloads and associated outcomes Promote Australian Apprenticeships to prospective clients This role is a Full-time, Maximum Term Contract ending 30 June 2024, with possible extension pending confirmation from the Department of Education, Skills and Employment and is available for immediate commencement. About You Success in this role will come from your natural communication skills, empathy and resilience. Above all, you will be a driven individual with a strong desire to go above and beyond to exceed customers' expectations. You will also possess: A willingness to work with a diverse range of individuals, including school aged children and young adults The ability to provide Apprentices with sound guidance in drawing from life experience, workplace. knowledge, values and academic achievement Excellent customer service skills Highly developed communications and interpersonal skills with the ability to handle situations in a patient and professional manner Problem solving and negotiation skills Understanding/knowledge of apprenticeships and traineeships The ability to work to and deliver on KPIs To be successful you must be able to obtain a clear Federal Police Clearance and a Working with Children Check. About CCIWA CCIWA is an independent, not-for-profit organisation that has been the voice of business for more than 130 years. With more than 7,400 members from across all regions and industries, our mission is to make it easier to do business in this state and ensure that WA is a place where businesses of all shapes and sizes can succeed. We want this State to be the best place to live and do business. About Apprenticeship Support Australia Apprenticeship Support Australia (ASA) was formed in 1998 to deliver the Australian Apprenticeship Support Network services under a contract from the Commonwealth Government. ASA’s services are focused on lifting apprenticeship commencement and completion rates through the provision of support at every stage of the training cycle. More information regarding ASA can be found here https://asa.cciwa.com/ CCIWA Culture and Benefits At CCIWA, we will work with you to develop your career; ensure you feel supported and have the skills and capabilities you need to succeed at CCIWA and in your whole career. We have an array on ongoing Learning and Development opportunities, from various training workshops to secondment opportunities and internal promotions. We have a range of benefits to support our employees which includes: A variety of working and leave options, including a Flexible Working Policy, Paid Parental Leave and 3 day paid Rest and Relaxation leave between Christmas and New Year Excellent building facilities Access to free and confidential counselling for employees and their immediate family through our Employee Assistance Program Salary Sacrificing - CCIWA is a rebatable employer Active Social Club and Charity Initiative How to apply For your application to be considered, you should include: A cover letter Current CV Applications close COB Friday, 15th March 2024 and short-listing for this position may commence prior to the closing of applications. To apply, click on “Apply Now” icon on Seek or apply directly through our website https://cciwa.com/about-us/join-our-team/; attach your resume with cover letter. If you have any further questions, please contact the People Team at People@cciwa.com Our Commitment to Diversity & Inclusion We acknowledge the Traditional Custodians of this land. We acknowledge the strength of their continuing connection to land, waters and culture. We pay our respects to their Elders past and present. We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds.