Address
Form of workThe Opportunity
Pet parents across Australia have come to love Pet Circle for a lot of reasons. One reason is our incredible range of products, the largest pet supplies range in Australia. The second reason is they can trust our specialist knowledge to give them all the information they need to buy the right things for their furry friends.
As part of the Merchandising team, you’ll be integral to building on those reasons why our customers love us. Our range will multiply in size, and our specialist knowledge will only get stronger. You’ll be directly responsible for ensuring that our customers are provided with accurate, informative and engaging information as they navigate our website.
The role is an 18 Month fixed term contract with the potential for permanent employment.
What You'll Be Doing
- Work directly with our Category Managers and suppliers to prepare products to go-live in our backend system
- Actively manage our product pages to adhere to our “perfect product page” standards, including imagery, setting e-comm attributes, and product information
- Absorb and action feedback directly from our customer service, vet, and operations teams to continuously improve the onsite presentation of our products
- Continuously refresh all product content to ensure it is current, accurate, relevant and aligned with digital merchandising and content strategy
- Report any bugs or anomalies to our product team to ensure prompt resolution
- Identify gaps in our product range that meet customer needs and provide recommendations to Category Managers
- Maintain a strong understanding of our key competitors onsite changes and implications on merchandising
Your Ideal Experience / Skills
- Intuitive and practical approach to understanding how things work; you’re resourceful, curious and are driven to find answers and solutions
- Continuous improvement mindset, proactively improving the customer experience before issues arise
- Strong computer skills having worked with Excel (pivot tables and VLookUps), Gmail and other online software platforms (any exposure to web development / graphic design would be an advantage)Comfort in working directly with external suppliers and maintaining professional relationships
- Work effectively in a team environment and being comfortable with feedback
- Demonstrate the ability to work under pressure, prioritise and multitask
- Self motivated
- Exceptional attention to detail
Our Values and Benefits
- We’re Better Together
- We operate with Humble Hearts and Hungry Minds
- We truly believe that Pets Matter; pets and pet parents always have a seat at our table
- We’re Instinctively Curious. Always
- Pet better with our generous employee discount, product sample giveaways and Pawrental leave for your furry family
- We’re committed to flexibility and understand that it means different things to different people. For new parents, we offer generous leave for primary and secondary carers.
- Your wellbeing is non-negotiable. We seek to provide a collaborative, caring and safe environment, allowing you to present your full self each day. This includes things like Recharge Days and a discounted ClassPass subscription.
- A focus on you and your development - think learning tools, stretch projects, focus groups, secondments and other internal mobility opportunities!
- Join us on our animal welfare mission: we donate 10,000kg of pet food and supplies per month to pet shelters and support through our communities through team charity volunteer days
