Motel Management Support Officer

About us

We are an established accommodation business, providing short and medium term accommodation through motels and BnBs. Our property portfolio also includes residential accommodation.

Qualifications & experience

• Accounting and/or bookkeeping knowledge at least 3 years.
• Experience in hospitality and customer service will be looked at favourably.
• Customer relationship management and dispute resolution.
• Project management skills/event planning. Need to be a fast thinker and think outside the square.

Tasks & responsibilities

• Must have excellent phone manner with ability to develop rapport with guest over the phone and have impeccable dispute resolution skills.
• Hospitality Accommodation Management across several properties, Data and CRM techniques. Experience in guest invoicing ,group bookings, contract writing,
• Provide support in accounts payable/receivable, HR and Payroll. We are a "data driven" company so it is essential that you have sound knowledge of accounting packages, management systems and Microsoft Excel.
• Managing social media interactions and other marketing and promotional opportunities.
• Develop and maintain relationships with customers, suppliers and industry contacts.
• Provide administrative support to the Managing Director, Operations manager and the Motel Managers
• We are a 7 day business and as such this is a flexible position (we can tailor working hours to suit the employee) some hours being able to be worked from home. You must be self motivated, proactive and a critical and creative thinker.

Benefits

• This position allows for flexible working hours and ability to work some hours from home.
• Some intrastate travel may be required as we manage properties across South Australia.
• Gain knowledge and understanding or the motel industry and develop industry contacts.
• A dynamic and varied position, in a growing company with potential for future advancement.