Motel Manager

Billabong Hotel Inn is located at Mundubbera, a town and a locality in the North Burnett Region, QLD. We are currently looking for a Motel Manager to join our highly motivated team. This is an exciting opportunity for an honest, motivated and hardworking individual to be part of a growing, secure, established business.

Roles & Responsibilities:

·         Managing operations and team members, including reservations, housekeeping, maintenance, office, and kitchen activities.

·         Manage and oversee the financial aspects including budgets, payroll, profit & loss reports, sales analysis, cash-flows and credit facilities, inventory control, purchasing etc.

·         Handle guest complaints and accommodate guest requests and provide information about local tourist attractions.

·         Manage the bar area under legislative requirements and assist the bar managers to serve drinks to the patrons responsibly.

·         Oversee the security of patrons & premises all the time.

·         Assisting guests throughout their stay from check in to check out, providing local tourism information and arranging transfers.

·         Conducts and ensures the neat appearance of front office attendant as well as correct attitude and behavior of all staff.

·         Discuss and resolve concerns with front office manager, assistant front office manager and their shift leader and other staff.

·         Communicating with hotel staff on the status of guest rooms prior to guest’s arrival.

·         Supervising housekeeping and maintenance department in keeping the room status reports up to date and coordinate requests for room upkeep, general maintenance and repairs required.

·         Upselling guest rooms and promoting hotel services.

·         Assessing and reviewing guest satisfaction reports and feedback to maintain the hotel’s standards.

·         Manage recruitment and training of new and current employees.

·         Reporting any unusual occurrences and following protocol to avoid them.

·         Ensuring the hotel’s compliance with local laws and occupational health and safety standards.

Skills and Attributes                                    

·         Relevant Diploma level study

·         At least two years’ experience in a similar role is highly required.

·         Enthusiastic and motivated individual.

·         Can work under pressure.

Salary:

·         $70,000 - $80,000 per annum plus superannuation

• Flexible hours available
• 2-3 years of relevant work experience required for this role
• Working rights required for this role