Motor Vehicle Assessor

Primary Details Time Type: Full time
Worker Type: Employee
The opportunity
Motor Vehicle Assessor position available due to the expansion of the Motor Assessing Team here at QBE!
Location: Melbourne
Permanent Full Time
Your new role
Due to the expansion of our Motor Vehicle Assessing Team we have a Motor Vehicle Assessor role available in Melbourne to join our team. You will assess damage to insured Motor Vehicles and supervising and coordinating repair work to ensure restoration with minimal inconvenience to the policy holder at a fair and reasonable cost to the insurer. You will be issued with fully maintained Tool of Trade items which include a Company Vehicle, Ipad and Laptop.
In this role you will be responsible for:
Assessing and determining the best practice repair method, settlement recommendations for vehicle damage in accordance with industry standards, legislation, the MVIRI and manufacturer repair methods and mitigation of claims costs.
You will engage with repairers, suppliers and clients face to face, over the phone or electronically as required.
Locating and negotiating acceptable replacement parts if required
Quality Customer Service aimed at exceeding our customer’s expectations & as per claims manual service standards
Support the implementation of the Claims strategy to enable delivery of overall business targets
About You
To be successful in this role, you will have:
A strong background in Motor Vehicle Assessing with a sound understanding of repair methods and settlement types
Trade qualified in either motor mechanic, spray painter or panel beater is essential
Advanced negotiation and conflict resolution skills
Exceptional customer service delivery
Strong written and verbal communication skills along with an ability to build lasting relationships
Quality and cost focused management of claims
Computer/IT competency
Excellent planning and time management skills
Hold a current driver’s license
About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.
We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.
With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too?
Your career at QBE — let’s make it happen!
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
12 weeks’ gender-equal flexible leave for all new parents, including paid super
The ability to maximise retirement savings through voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
Additional leave and support through QBE’s Family Domestic Violence First Responder Network
Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
Rewards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Australian Workplace Equality Index (AWEI) Platinum Employer since 2022 - the definitive national LGBTIQ+ benchmark for workplace inclusion recognising employers achieving Gold status for 4 or more years
Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
Family First accredited employer since 2021
Apply now
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at
Application Close Date: 14/02/2024 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.