Multi Site Manager

About the business

Founded in 1971 in Somerset, England, today Mulberry is a truly global fashion company and the largest manufacturer of luxury leather goods in the United Kingdom. Across all locations, we are united by our employee values: Be Bold, Be Open, Be Responsible, Be Imaginative.

If these are values you share, we would love you to join our team.

Through our passion for excellence, we continually drive development, growth and productivity with exceptional standards, bringing superior experiences to our customers and to our teams. 

Across Australia and New Zealand, we aim to invest heavily in our people, recognising that our team are ultimately our greatest asset. 

About the role

We have an exciting opportunity to support our Sales team in Victoria in a Multi Site Management role. 

As a Multi Site Manager at Mulberry, you oversee both our Chadstone and Emporium team. You must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor to Mulberry. You must be a solutions driven problem solver putting the business at the forefront of all that you do. 

What we need from you

You will support and develop the best team:

• You will connect with your Store Leaders and set clear goals to help them grow and succeed.  
• You will create a high performing environment where every person is valued and feels a sense of belonging.
• You will create a culture that embraces feedback; give praise, share successes, coach and challenge.
• You will guide and inspire.  
• You will own your team’s development by ensuring all store teams have above standard training across required modules  

You will always be Business focused:

• You will nurture a welcoming and fun environment for your customers and team.
• You will be committed to delivering an engaging customer experience in your stores and inspire your team to also.
• You will develop and maintain key customer relationships using CRM tools.
• You will lead and support your stores to deliver a positive sales result through meeting KPIs while maintaining a high-quality customer experience. 
• You will monitor budgets, rosters, and sales to ensure sales targets and KPIs are achieved. 
• You will use your initiative to make decisions autonomously, acting with the business’s best interests in mind at all times. 

We will need you to be

• Confident in CRM development and management.
• Consistently strive to overachieve in set sales budgets and KPIs.
• Demonstrate thorough understanding of the market, the climate in the market and competitor activity to provide informed trade strategies week on week.
• Use recruitment, rostering and coaching to maximise business and drive sales.
• Engage, develop and maintain key relationships with the core luxury consumer whilst building a strong CRM network.
• An ambassador for the Mulberry brand and demonstrate passion in all aspects of your role
• An excellent communicator, with both oral and written interpersonal skills.
• Passionate about strategy and planning.
• Have personal integrity and confidentiality always.
• Self-motivated.
• Flexible in your approach.
• Eager to develop and maintain strong relationships with your team.
• Agile and an action driven problem solver.

What we can do for you

• Market leading annual salary
• Significant weekly commission for achievement of KPIs
• Generous seasonal merchandise allowance
• Genuine career advancement opportunities
• Daily exposure to dynamic leaders
• International luxury brand exposure

Skills and experience

• Experience working in a multi-site role
• Demonstrated strong sales abilities
• Exceptional communication and interpersonal skills
• Demonstrates initiative
• Retail Management experience is essential
• Minimum of 5 years’ experience in a similar role