National Centre Operations Manager

Opportunity knocks to oversee the management of one of the largest onsite outsourced recruitment operations in Australia!

This once-in-a-lifetime opportunity will involve driving high-performance, high-volume outcomes within an innovative environment for one of the most substantial outsourced recruitment operations in Australia.

Details about the Client

Adecco is extremely proud to have partnered with the Australian Defence Force (ADF) to deliver Defence Force Recruiting. DFR is the largest workforce outsourcing solution in the southern hemisphere with over 80,000 applications received on average each year. We are excited to use our recruitment expertise to digitise and modernise the ADF’s entire recruiting system, including how we attract a more diverse talent pool and deliver excellent candidate experiences.

DFR is on a mission to recruit the right people, in the right numbers, at the right time to support the ADF to build, sustain and maximise Defence capability.

Our people are our greatest asset. We recognise and respect our people’s need to work in ways that support their careers, families and lifestyle. That’s why we offer flexible working arrangements, learning pathways, additional leave entitlements and extensive corporate discounts across a variety of product and services. We want our people to be financially rewarded; to feel good and to go beyond what they thought possible at work.

Be you, and we’ll be better together.

To find out more about our great employee benefits and what it’s like to be part of the team, reach out to our friendly talent acquisition team.

Job Description

As the National Centre Operations Manager, you will be responsible for leading the exceptional delivery of operations across all ADF Careers centres. This role is responsible for Centre Coordination, leading the delivery of Assessment Coordination, Psychology Examinations and PFA Coordination, nationally.

You will:

• Develop, implement and strategically drive a national, whole of DFR approach to coordination and delivery across all locations.
• Lead a high performing team, focussed on the exceptional delivery of operations across all DFR centres.
• Ensure framework and delivery model supports 100% achievement within 100 days.
• Take entire ownership of the Adecco DFR Centre Operations P&L, ensuring profitability, revenue and target expectations are met.
• Lead, coach, and develop delivery functions and leaders to ensure delivery excellence and exceptional management performance.
• Develop leadership capability, ensuring a strong talent pipeline is maintained for key roles.
• Build and maintain strong, collaborative relationships with ADF personnel and subcontractors across centres and locations, leading from the front.
• Review and analyse operational performance on a quarterly basis.
• Implement and drive a proactive approach to coordination of the operations function, seeking, reviewing and considering feedback from wider Adecco DFR, CoA and Subcontractors on areas of opportunity.
• Create and maintain regular reporting and review cycles, in line with Adecco and DFR requirements, presenting these as and where required to Adecco DFR and the CoA.
• Develop, manage and maintain a high service level client relationship through the provision of services that meet or exceed the expectations of Defence and the DFR Adecco contract, further encouraging a strong and ongoing relationship between Adecco and the Commonwealth of Australia.

Candidates Profile:

Your background will demonstrate:

• Outstanding communication skills and stakeholder management capability to assist with negotiating and liaising with stakeholders including senior leadership teams, senior management and direct reports
• Exceptional leadership capabilities and be confident in leading and supporting teams across Australia
• Well-developed organisational skills to develop strategies, identify gaps and professional development needs for a large team
• Excellent written and verbal communication skills

If these qualifications align with your professional background, we want to hear from you!

How to apply

If eligible, please submit your resume; applications are open to all qualified Australian citizens regardless of their background, identity, experiences and beliefs. Please connect with us at any time during the recruitment process for a confidential conversation if you require assistance to participate fully in our recruitment process.

If you require any further information on this great opportunity, please email Victoria Emms on: *************@adecco.com.au

To apply for this position please lodge an application online. Applications close 11.30 pm (AEST) on the 1st of March 2024