AddressWe're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.
We're always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.
About the Team
This is a team that needs no introduction because customers drive our world. Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.
The Opportunity
As the Senior Manager of Support Operations, you'll orchestrate transformative initiatives to redefine our customer and partner support experiences. You'll lead strategic programs, integrating technology with human-centric service, driving operational excellence, and fostering a culture of innovation within the support function.
Create an environment of continuous improvement encouraging experimentation and innovation to find innovative ways of serving our customers. Use your people leadership superpowers to attract, cultivate, and mentor an outstanding team of leaders and support agents.
The skills you will bring
A blend of strategic and operational skills to the table, along with a vision for inspiring change and setting ambitious goals at a senior level. With strategic leadership abilities, you strive to energise teams and achieve progressive outcomes. Your track record in team building speaks for itself-you excel at crafting impactful teams by inspiring motivation and cultivating talent.
You have proven expertise in driving continuous improvement initiatives, translating them into tangible business benefits, and navigating transformative changes within Customer Experience or Operations seamlessly. Furthermore, your influence and communication skills are top-notch-you have a skill for building balanced cross-functional relationships that foster collaboration and drive success.
Our Culture & Benefits
Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
See what it's like to work at MYOB and what we're all about.
Do your best work in a flexible work environment, right down to financial assistance to set up your home office...it's called Flexperience, and it's designed by you and your team!
Our partnership with Smiling Mind helps support the wellbeing of our team members and customers
Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment
A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more!
Communities built around 'Wellness', 'Belonging' and the 'Planet' where you can make a meaningful contribution
Access to best-in-class discounts and vouchers from leading retailers, and a lot more.
We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.
MYOB are an equal opportunity employer and we champion diversity. Don't meet every single requirement of this role? Still apply!
