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SalaryAt Fletcher Building, we're not just a company - we're a community of friendly, passionate, and driven professionals. As a leading manufacturing and distribution company, we prioritise innovation and excellence in everything we do. Our business units include; Tradelink, Stramit, Oliveri, Laminex, Fletcher Insulation and Iplex where you will have the opportunity to help shape and drive our best practices.
About the job
The National Credit Manager will support one of our key business units, is a key player in our team and will lead the operations for our Credit and Claims teams, ensuring that service levels are met and overall credit risk position of the business is controlled in line with the credit policy. This role will initiate and drive change through innovative thinking and delivery of solutions, influencing at senior levels in the business.
The Credit Manager is also responsible for ensuring the continuous improvement of processes across the credit and claims function to enhance quality, productivity and efficiency.
About the role:
- Monitor and meet targets of working capital, debtors ledger, Day Sales Outstanding and other business performance measures as determined by National Commercial Manager
- Drive the risk management and provide support /subject matter expertise for strategic and business initiatives.
- Management PPSR, legal actions and debt recovery plans. Key point of contact for legal advisors, liquidators and administrators.
- Manage the customer claims process to ensure claims are processed timely and in line with required assessment and approval.
- Collaborate with key business stakeholders and drive the claims root cause analysis and development of action plans to resolve key and common issues. Aim of reducing and better managing claim numbers and costs.
- Empower teams with the skills and resources they need to successfully complete credit deliverables and initiatives
- Develop and retain a high-performing credit & claims team. Management, coaching and development to improve performance, risk management and financial acumen.
- Proven experience managing a complex credit function with a continuous improvement focus.
- Communication, organisational and interpersonal skills - strong presence with proven ability to interact, manages time, challenge and influence effectively.
- Minimum 10 years experience with at least 5 year experience managing a credit function.
- Degree qualified or Credit Management certification desirable
- Knowledge and understanding of the regulatory environment
- Ability to work across multiple sites, locations
Experience a true hybrid work model that seamlessly blends office-based, remote, and site work. Embrace flexibility and a collaborative culture that nurtures growth, innovation, and excellence.
In return, we look after our employees with 26 weeks of paid parental leave, our employee education fund, share schemes, and incredible discounts across our renowned brands and loads more cool perks.
Please note, we are closed from 22nd December and back on January 11th. We will be reviewing applications in the New Year!
We're proud to be an Equal Opportunity Employer, committed to fostering an inclusive environment. We encourage applicants from diverse backgrounds to apply, and we're eager to discuss flexible work arrangements and exciting career pathways.
