National Customer Training Manager (12 Month Contract)

Short summary: 

The National Customer Training Manager is responsible for the management and delivery of the Customer Training function across all Magentus Practice Management products and services as well as managing the ongoing success of our customer relationships. 

This role will provide leadership to the National Training and Customer Success team in line with strategic business goals and optimise the performance, engagement and the overall level of value delivered by individuals and the team collectively.

Who are we: 

Magentus products and services have been at the forefront of delivering health technology for more than 30 years, offering deep expertise across clinical systems, health informatics and practice management. 

Across pathology, radiology, oncology, maternity and practice management, we are connecting the health ecosystem and transforming digital healthcare at scale. Driven by our dedicated teams across the globe, our success reflects our passionate commitment to improving healthcare outcomes.

What’s in it for you: 

Flexible Working Environment: Work Hybrid & flexible hours.
Extra Leave: Parental / Volunteer / Pawrental / Birthday & the opportunity to purchase more.
Leadership & Development: LinkedIn learning / Future leaders program.
Employee Recognition: Annual celebrations / Peer recognition / CEO awards / Great tenure presents. 
Wellbeing led: Community driven programs / Starlight partnership / EAP. 

Most of all a supportive / inclusive and diverse company.  

What about the role:

• Effectively manage internal and external stakeholder relationships to drive execution, accountability and the delivery of commercial outcomes in line with business priorities and strategy.
• Manage the design, delivery and continuous adaptation of the Customer Training programs to ensure ultimate effectiveness to optimise customer success. 
• Proactively monitor the progress of new team members, and engage in regular feedback, discussion to effectively support their progress and transition into the role and the organisation. Within this, take responsibility for coordinating the team level onboarding process and ensure it is a great experience. 
• Oversee and ensure the processes and procedures related to customer education is fit-for-purpose and results in the best outcome for the customer. 
• Maximise team engagement by driving and reinforcing a team culture that reflects our company values and purpose, and lead by example in demonstrating a leadership style and behaviours aligned with these. 
• Support the effective implementation of specific initiatives by enacting them at the team level in accordance with the action plan and strategies provided by the Head of Professional Services and the Director of Customer Support & Professional Services. Typical examples include initiatives for the improvement of team engagement, team and individual development planning improvements and addressing skill or knowledge gaps in individuals and teams.
• Work collaboratively with, and provide advice to, the product delivery group in contributing to ideas and opportunities to optimise the delivery of customer value. 

What qualifications and experience do I need:

  Essential 

• In-depth people leadership skills with demonstrated experience building a highly engaged, effective team culture that values service excellence and quality, capable of delivering on business performance priorities. 
• Demonstrated ability to build effective, collaborative stakeholder relationships and influence others in presenting new ideas and initiatives, implementing, and managing change, and balancing competing priorities. 
• Experience in a fast-paced environment, preferably within a SaaS business. 
• Willingness to remain technically abreast of both current and emerging Magentus Practice Management technology and product advancements. 

Highly Desirable

• Technology and/or health industry experience
• Previous experience within a Software Training or Customer Success Specialist position.
• Excellent knowledge of principles, frameworks and methodologies relevant to adult education, including a) training needs assessments and analysis; b) training program design and delivery, including e-learning approaches; c) competency-based training; and d) evaluation of training effectiveness.

Our values say a lot about us: 

People are at the heart of everything we do at Magentus — we work as one team to create a healthier society.

One Team / Make a difference / We Care / Constant Evolution / Trust 

Not confident that you have everything listed above? Don’t let that stop you applying for your potentially perfect next role.