AddressAKG is now a Certified Great Place to Work 2023/2024
Real Futures is a majority Aboriginal-owned and staffed company. We provide tailored employment services, Community Development Program (CDP), Transition to Work (TtW), Disability Employment Services (DES) across Australia and Careers Guidance Services to Adult residents of NSW.
Real Futures is committed to local communities and their needs – our strategy strengthen our presence and our connection with stakeholders.
The role involves leading and managing a team of dedicated Quality & Compliance Officers who specialize in a particular program. The National Quality & Compliance Manager and the team will lead policy review and development to ensure Real Futures Policies & Procedures align with Program guidelines and the company ethic and culture. The Quality & Compliance team will act as a claim lodgement team for Programs, where directed by the CEO.
The National Quality & Compliance Manager duties include, but are not limited to, the following:
- Develop and implement an internal audit programme to identify compliance issues and provide advice or development
- Monitor identified Key Performance Indicators (KPls) and work with Program Managers to ensure risks to these targets are outlines, addressed and action plans put in place
- Undertake ongoing reporting of relevant information to CEO
- Liaise with Government Contract Managers where required
- Keep accurate records of current and past contracts per government requirements
- Manage information collection and records systems to ensure compliance with contracts
- Maintain and update master spreadsheets for Finance
- Manage Quality and Compliance of outcome claims including manage & review claims evidence / documentary evidence when needed
- Assist Program Managers with departmental requests for information or claims issues
- Assist Program Managers to write departmental reports such as Progress Reports, Annual Reports etc. to a high quality standard
- Assist management to undertake surveys and reviews or partners and aspirants to obtain feedback and guide continuous improvement measures
Staff Management & Supervision
- Management and supervision of Quality & Compliance team
- Lead, develop, support, motivate and ensure high performing teams that are passionate and committed to ensuring quality and compliance that lead to claims outcomes and quality service delivery
- Conduct staff inductions and manage employee relations
- Manage staff probation and performance reviews
- Facilitate Staff Training and organise professional development activities for staff
- Facilitate and manage staff meetings
Quality Assurance:
- Maintain Staff Training Register across all programs
- Maintain and update Continuous Improvement Register
- Assist Program Managers with Continuous Improvement strategies
- Manage Document Control Processes including creation of new documents and naming/saving documents per process
- Maintain an organisational risk register; and an organisational contract register
- Maintain Version Control data base and update regularly
- Write and update policies & processes for approval
- Maintaining quality and standards in line with Real Futures Policies & Procedures, program guidelines and departmental requests including internal auditing of documents and processes
General Duties
- Maintaining the Cultural ethic of the company by respecting Elders and community protocol
- Adhere to company Policies & Procedures
- Actively participate in staff and stakeholder meetings (in person and via teleconferencing and video calls)
- Submit reports and schedules to supervisors in a timely manner and ensure deadlines are adhered to
- Undertake relevant performance reviews, development and training as required
Essential
You will be an experienced and detail focused administration professional, along with:
- Strong organisational and time management skills, record keeping skills and well-developed verbal and written communication skills
- Well-developed negotiation and influencing skills
- Knowledge of Microsoft office software and its applications - Computer skills in word, excel, and database entry
- Understanding and ability to undertake Information and Data collection processes
- Demonstrated Leadership and Management
- Communication (verbal and written), and presentation skills
- Ability to exercise sound judgement and decisions
- Ability to maintain a high degree of confidentiality
- Ability to comply with Real Futures' code of conduct, company policies and procedures and uphold the organisations values in all interactions
- Current driver's licence and a good driving history
- Current Working with Children's Check and Police Check or willing to obtain ASAP
- Ability to pass Drug & Alcohol Test
- Ability to hold a MyGov account and Employment Services System (ESS)
- Tertiary Qualifications in Administration or Auditing
Desirable:
- Tertiary Qualifications in Administration, Human Services, Business, Marketing, Employment Services or associated fields
Knowledge:
- Experience of Employment Services System (ESS)
- Employment Services experience (TTW, DES, WFA)
- Case management Experience
Being a part of the Real Futures team, you will be provided with a wide range of benefits including:
- Personal and professional development opportunities
- Rewarding and supportive culture
- Birthday leave and diversity leave
- Frequent training and support to excel in the role
- Free Employee Assistance Program
- Access to novated car leasing
- Engage Wellbeing and Recognition Centre (Move, Munch, Money and Mind)
To be considered you must...
- Have full working rights in Australia
- Have a current driver’s licence and a comprehensively insured vehicle
- Complete an Australia History Criminal Check
- Have a current Working with Children Check or willing to obtain a Working with Children Check before employment
- Ability to work Monday to Friday - 8:30am to 5:00pm
Please note that people with a criminal record are not automatically barred from applying for this position, rather the relevance will be considered as it applies to our industry.
About AKG:
AKG is an innovative employment services, community, health and education provider, underpinned by a unique partnership model.
Our family of businesses work together to empower individuals and communities, with a particular focus on disadvantaged communities including First Nations, youth and people living with a disability.
We are proud of our 30-year heritage and our achievements. So far, we have helped more than 1 million people to learn, find employment and discover new career opportunities.
At AKG we are empowered by our diversity. AKG are committed to providing a work environment where everyone is included, treated fairly and with respect. AKG encourages applications from people of all ages, nationalities, abilities, and cultures including Australian Defence Force Veterans and their Families, Aboriginal & Torres Strait Islander People, the LGBTQI+ community and people with a disability.
If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact our talent team via email ***********@angusknight.com.au.
Confidential enquiries can be made to Ben Falcone-Mayo, Talent Acquisition Manager via ***************@angusknight.com.au.
If this role speaks to you and you want to be a part of a high performing and collaborative team as well as the ability to build an amazing career with an organisation that fosters genuine growth and development, please apply today.
