AddressAbout the business
Take Charge of your career and join the fastest-growing automotive brand in Australia. With a British pedigree that began in 1924, MG is an iconic, world-famous badge that has been strengthened under the ownership of SAIC Motors – a Fortune Global 500, invested in the future of MG in Australia and across the globe. Join the team and be a part of our transformation to a zero emissions future as we launch a portfolio of all-Electric new vehicles, to meet the needs of Australian customers today and into the future.
About the role
For us, no business can grow without the right people in the right roles, and we are looking for those people! Authentic people who have problem-solving skills, people who can step into their strengths, people who understand the fast-paced automotive environment and are willing to support others.
Due to growth - this position is now available.
We have a great opportunity for a National Service Manager to join our Head Office team in North Sydney. In this role you will manage the Aftersales business structure reporting to the Aftersales General Manager. Your role will be to manage, support and mentor a team of Aftersales Specialists across Australia and New Zealand to deliver high quality customer and dealer support. Also as part of your remit will be to establish a Customer Care function and oversee the Warranty Team.
You will also establish relationships with our dealer network and suppliers across ANZ to ensure we are meeting their expectations.
Responsibilities in this role include:
- Coach, mentor and train the Aftersales Team to achieve targets.
- Monitor and review service productivity rates, seek improvement and continually improve productivity, year on year.
- Implement the regional annual operational plan
- Conduct regular quality audits of specified client base and premises.
- Ensure Company service practices are met and identify opportunities to improve service standards.
- Ensure service efficiency is optimised through tools and available technology.
- Proactively resolve customers’ issues.
- Develop and maintain long term customer relationships.
It will be expected that the successful candidate will have:
- 3 or more years experience within a team management role, with an automotive background.
- High level of communications and commercial experience
- The drive to lead by example to set a high standard of customer service and standards
- Service complaint resolution experience
What's in it for you?
Come and work for a top 10 Company!
I look forward to hearing from you.
****@mgmotor.com.au
