Key ResponsibilitiesTechnical Service
- Provide internal & external technical support in both S&B and W&F.
- Perform Compatibility testing for projects
- Product testing and demonstrations on site as requested
- Attend site inspections
- Handle product complaints which will include product testing
- Attend Construction Industry and Technical Training events as required
- Recommend key customers to increase technical focus on to ensure improvement of the current business
- Contribute to delivering technical specification sales aligned with Specifications Manager through the product portfolio
- Engage and present Key Commercial Building teams, Contract administrators, Project managers and Construction managers and provide technical service experience
- Perform product training and testing, recommendations and demonstrations in line with Bostik Training program.
- Facilitate onsite training and external customer technical support
Training- Perform product training with Bostik staff.
- Perform product training with External clients via Bostik Academy.
- Facilitate onsite training where required with external customers.
- Attend Trade Shows to assist BDM’s when required.
- Lead the Bostik Academy Program in NSW
Key Customer Relationships
- Work with the sales team to plan and conduct regular joint calls to key customer visits and construction site visits.
- Maintain contacts with key accounts within the NSW region
Reporting- Maintain a plan to ensure maximum use of time covering all aspects of the role.
- Liaise with customers to discuss concerns or complaints, instigating corrective action where required using the CQC process
- Submit monthly reports with requested timelines
- Complete reporting and information requests in a timely and professional manner including Salesforce CRM
Product Specialist
- Support Product Managers with the creation of technical presentations and feedback.
- Train Product Managers to aide in understanding of market requirements.
- Generate and evaluate new product ideas and suggestions
- Investigate market opportunities and estimate their effect on the market
- Work closely with other team members and divisions to ensure we provide professional customer service
- Support BDM’s on projects to provide product suitability and installation in accordance to TDS.
Required Profile- High level of demonstrated people skills
- Demonstrated verbal and written communication skills
- Proven numerical and computational skills
- Proven PC skills
- SAP system knowledge and experience desirable
- Salesforce CRM or equivalent experience
- Technical product expertise knowledge
- Negotiation skills
- Facilitation skills
- Project Management
- High attention to detail
- Able to meet deadlines and organise work priorities
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