Address Company Description
Welcome to Ability Action Australia!We are a national therapy services provider. Every day and in many ways, we are here to help NDIS participants – children, adolescents and adults – get more out of life. Our work is much needed, vitally important and life-changing for our clients and their families.
Job Description
Ability Action Australia is currently experiencing significant growth and we are seeking experienced individuals to step into our Concierge Team. As part of our Concierge team you will provide on the ground support to internal and external stakeholders, and you will be responsible for providing a positive and proactive service to all... from initial query, to service delivery, to supporting NDIS participants get more out of life today!We have opportunities available in the following locations. This role will see you working from the office, but will provide flexibility to work from home on occasions. VIC - Chapel St, PrahranNSW - Camden, Penrith or Paramatta WA - Herdsman OfficeYou are passionate, driven to succeed and thrive on customer service, and have the ability to build and develop good working relationships. Your ability to manage multiple priorities while continuing to provide strong customer service will be the key to your success in this role. On a daily basis, you will:Efficiently and effectively allocate referrals to ensure that NDIS participants are provided appropriate services promptlyWork closely with all NDIS stakeholders to convert enquiries to referrals whilst maintaining exceptional customer serviceProvide guidance, support and advice to Participants and others regarding our services and the broader schemeWork collaboratively with operational staff and leaders to ensure a positive intake and service delivery experienceManage new and existing funding requests to ensure NDIS funds are available for serviceProvide high quality and individually tailored advice to participants who are navigating the NDISEnsure robust case management activity with all activity entered into the system, ensuring all progress, plans, communications and interactions with participants and stakeholders are clearly documentedThe ideal candidate will have the following: Ability to commence from the 8th April 2024A sound understanding of person-centered thinking, the principles of the NDIS and the National Disability Service Standards, with experience working within the NDIS and/or disability sectorExperience in an intake or similar role (desirable)NDIS Worker Screening Clearance & Working with Children CheckCase management or related experienceExceptional customer engagement skills and experience, delivering high quality, individually tailored serviceHighly developed communication and negotiation skillsAbility to work independently, set own priorities, work to targets and respond to a changing environmentProficient in PC based applications e.g. Microsoft Office, database applicationsAbility to understand and work within prescribed systems and proceduresFor more information, or a confidential discussion, please reach out to Karissa at kketley@abilityactionaustralia.com.au. If you do not have an up to date resume, please feel free to reach out via LinkedIn - https://www.linkedin.com/in/karissa-ketley/
Additional Information
You are welcome here.Our fast-growing team of more than 3,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.
