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Form of workAbout the role: We are looking to welcome a new Intake Officer to provide trauma-informed and respectful support. In this role, you will get to be the first point of contact for enquiries from potential participants, families and friends.You’ll get the chance to work with a warm and friendly team headed by a clinical psychologist. You’ll be able to provide professional timely screening, assessment, planning and connection to our support services.
Hours and location: The hours are 32 per week over four days. This position is based in Binna Burra (5 mins from Bangalow). The role is hybrid working onsite three days a week and the fourth day can be worked from home. The role is funded to 30th June 2024 with potential for extension.
About you: Selection criteria:
Qualifications and checks
- Tertiary qualifications in mental health and/or AOD or equivalent experience
- Current Driver's Licence, A satisfactory Criminal Record Check, Working with Children Check, COVID vaccination and First Aid certificate.
Professional skills and experience
- Substantial experience working in an intake and assessment role
- Demonstrated knowledge of mental health disorders and AOD supports
- Demonstrated ability to engage effectively with participants in crisis and provide appropriate trauma-informed support
- Computer literacy in videoconferencing, MS Office and client data management programs
- Strong customer service experience with a professional phone manner
What’s in it for you:
We support our staff with generous work conditions and benefits - whether its ways to make money go further, a great work culture, or opportunities to develop skills. The Buttery’s reward package includes:
- Flexible working solutions to support work-life balance.
- Six weeks paid annual leave (pro rata) is provided to spend more time on holiday.
- Training and career development opportunities.
- Access to external clinical supervision for direct service staff.
- Employee Assistance Program includes access to an online wellbeing platform free to staff and their immediate family.
- Salary sacrifice benefits allow a 6-12% increase in take home pay. Staff receive an ATO-approved incentive and can access 15,899 of tax-free salary to pay a mortgage, rent, loan, credit card or school fees.
- A $2,650 meal and accommodation card.
- The ability to package computer, phone, or novated vehicle lease costs.
Find out more: For a position description, see https://www.buttery.org.au/employment-opportunities
For any other queries, please contact ***********@buttery.org.au
This role will be remunerated at SCHCDS Level 3 $36-38ph with access to salary packaging to potentially increase your take home pay by another 5k.
How to apply: Please email your resume and cover letter addressing the selection criteria above to ***********@buttery.org.au
In your cover letter, please use each of the selection criteria above as a heading and write a brief paragraph under each one addressing it. Unfortunately, applications that do not address the selection criteria will not be considered.
Applications close: We will be processing applications as they arrive and will make offers as soon as a suitable applicant is found.
About us: The Buttery is a not-for-profit charitable organisation established in 1973.Through residential and community-based programs, we specialise in the treatment of alcohol and other drug dependence and mental health conditions. Our programs are evidence-based, best-practice and informed by the latest research into recovery. We never stop believing in change for the better, and we consistently work to improve the lives of the people we support. We operate from Tweed Heads to Port Macquarie across Bundjalung, Githabul, Gumbaynggirr, Yaegl, Dunghutti and Birpai lands.
The Buttery recognises the benefits that diversity and inclusion bring, and encourages people from all backgrounds, abilities and identities to apply to our vacancies. Aboriginal and Torres Strait Islander people and CALD and LGBTIQA+ community members are encouraged to apply. We are proud to have active RAP and Rainbow groups.
