Who We AreToday's challenging business environment is more than that - it's a period of disruption between the pandemic, global business change and internal process complexity. For us to focus on simplicity and the best customer experience, we need great talent and the right skills to be successful. This is now a mantra for our Cisco leadership team and for us.The Cisco IT team is changing the way we run Cisco's operations by enhancing the power of technology, the best of business processes and superior data insights. Together, we will Reimagine the Cisco experience. Show the world how to Reinvent applications and demonstrate the future of the Internet to Showcase the power of Cisco: our people, products, processes, systems, and data. Please join us and make this journey together!
What You'll DoWe are looking for a Technology Service Manager to join the Enterprise Network team, which strives to create efficient Core network to support Business functions. We do this through new powerful technologies, and a focus on driving growth in our enterprise network infrastructure while investing in building automation for everything we do. In this role, you will be managing carrier services, leading projects and manage one or more scrums in a fast-paced, high-impact agile environment and be responsible for delivering against key priorities. The ideal candidate is someone with a proven track record of delivering projects, programs and managing telecom services, a creative problem solver, who can rapidly respond to called out issues in an agile environment.
Responsibilities- Drive Network Infrastructure service management, projects and deliver using agile and more formal techniques, as appropriate.
- Manage carrier service provision, operation and critical issues, including the capacity management.
- Understand high-level technical architecture and be able to facilitate communication, conflict resolution and drive decisions on appropriate solutions.
- Establish and maintain effective working relationships with all customers.
- Anticipate, manage, and resolve risks and issues, track progress against achievements, deadlines, and budget. Report on these items, including dependency information, to key customers.
- Project administration and the timely production of project documentation. (e.g., project plans, reports, metrics etc.)
- Focus on customer advocacy & drive process improvements within the organization.
- Working knowledge & understanding of the telecom infrastructure environment highly recommended.
- Scrum Master for multiple initiatives in parallel, working with global teams.
Who You'll Work WithYou will join Cisco IT's Core networking team, a global group of service managers, product managers, scrum masters, analysts, software engineers and network engineers for delivery of enterprise network infrastructure. This team is responsible for all the global Core infrastructure along with all the WAN connectivity from the remote sites back to the main campuses. We enjoy showcasing the latest and greatest Cisco products by using them in real-world situations to provide best-in-class network capabilities to the people who work at Cisco!You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired. Imagine a more secure and smarter world with unlimited bandwidth.
Who You AreWe are looking for hard-working and passionate individuals who are looking to work alongside a team to develop and improve network infrastructure for our workflow. You will need to have experience working in an agile framework revolving around network infrastructure. We require applicants to have a bachelor's degree in Computer Science, a related field like Electronic Engineering, or relevant work experience for the position.
Minimum Qualifications- Knowledge of project management principles and the ability to apply the principles, tools, and techniques to develop/plan, manage or implement technology projects.
- Understanding of the ITIL service management processes including incident, problem, change management.
- Good conceptual understanding of how LAN & WAN technologies work, and how optimizing using new technologies to align to corporate standards.
- Business case / budget analysis and feature comparison as part of Supply Chain Partner billing, Network infra escalations, new & secure technology rollout, connection remediation.
- Solid Knowledge and work experience on Carrier/Telecom services, including circuit provisioning and maintenance.
Preferred Qualifications- Excellence in technology service and project management, knowledge on network infra and technologies.
- PMP Certification with 3-5 years of experience managing IT Infrastructure projects.
- A proven capability to work with large-scale enterprise procurement services, Supply Chain Operations & Business Functions, network service providers (including during contract negotiation, service enablement and operation).
- Knowledge of Agile methodology and frameworks like Scrum, Kanban, etc.
- Familiarity with Continuous delivery / Continuous Integration, software development practices, and tools like JIRA, Rally.
Behavioral Competencies- Possess strong ability to solve complex problems creatively.
- Possess excellent verbal and writing skills.
- Must be a team player and work well in small and large group environments.
- Must be highly driven and motivated with high level of initiative.
Why Cisco#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an expansive future for all.We adopt digital, and help our customers implement change in their digital businesses. Some may think we're “old” (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with uMessage to applicants applying to work in the U.S. and/or Canada:When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.U.S. employees have to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:.75% of incentive target for each 1% of revenue attainment up to 50% of quota;1.5% of incentive target for each 1% of attainment between 50% and 75%;1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
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