Address
Form of workSYSTRA is a global engineering consultancy that provides services across transportation, technology, and security sectors. With more than 10,600 professional employees, our engineering capabilities ensure we deliver world-class, safe and sustainable solutions to projects around the world.
When you join SYSTRA ANZ, you can expect to be part of a connected, passionate team that are motivated to find innovative solutions. SYSTRA ANZ is committed to fostering a diverse and inclusive workplace that values difference. We provide a collaborative environment, supporting our employees to achieve career goals and maximise their potential.
The opportunity:
As the Network Operations Manager, you will be responsible for the support, maintenance, and upgrade of our clients GSM-R network. The role is based at our North Sydney office, with visits to client metropolitan offices and be the primary point of contact for the team responsible for the resolution of faults on the network. We also welcome a hybrid, flexible working model.
- Chair weekly meetings with clients and maintenance teams.
- Collaborate with stakeholders to resolve faults.
- Provide inputs for monthly reports.
- Lead and train the NOC Engineering team.
- Manage the interface with the field services team.
- Conduct scheduled and unscheduled maintenance on the GSM-R network.
- Respond to faults via inbound calls and NMS alerts, troubleshooting network incidents.
- Take ownership of incidents until resolution, escalating to field technicians or level 3 SMEs when necessary.
Nice to have:
This is our desired list of qualifications and experience, but please do not be discouraged if you do not meet all of them. We value your unique strengths, your willingness to learn, and your aspiration to achieve success.
- Formal tertiary qualifications in Telecommunications, ICT, or Engineering.
- Strong customer service and leadership skills with a focus on continual improvement.
- Technical proficiency in delivering or supporting 2G, 3G, 4G, and/or 5G technologies, preferably with experience in GSM-R networks.
- Detailed knowledge of cyber security requirements.
Benefits of working at SYSTRA:
At SYSTRA, we prioritise the well-being and professional growth of our employees by offering a comprehensive range of benefits. We're committed to nurturing your career development, providing ongoing support for obtaining Chartership status and providing access to continuous learning opportunities. Furthermore, we cover the costs of professional memberships and subscriptions, ensuring you stay connected to industry developments.
Recognising the importance of maintaining a healthy work-life balance, we offer flexible working arrangements and generous paid parental leave. Our inclusive workplace culture, endorsed by Work180, celebrates diversity and values every individual's unique contribution. To further demonstrate our appreciation for our team members, we offer attractive employee referral incentives as a token of recognition for their valuable contributions.
Click this link to view all our benefits: https://work180.com/en-au/for-women/employer/systra
At SYSTRA ANZ, we value diversity of thought and experience. We encourage applications from Aboriginal & Torres Strait Islanders and people from diverse backgrounds.
Our values are centered around Connected Teams, Excellence and Bold Leadership
