AddressNew Energy & Renewables Specialist
Location:
Victoria, Australia
Employment Type: Permanent Full Time
Description:
- Play a critical role within Customer Connections in the New Energy & Renewables team, supporting growth in renewable energy.
- Careers with Purpose > Collaborative > Inclusive > Flexible Work Environment
- Energy leader > Sustainable future
We're an energised team who is passionate about our customers, strive for operational excellence and a sustainable future for our people and our community.
About the Role
As the New Energy & Renewables Connections Specialist, you will support the Customer Connections functions across our customer, industry, and internal and external stakeholder groups.
The position plays a critical role within Customer Connections in the New Energy & Renewables (NE&R) Team, supporting growth in renewable energy and contributing to industry initiatives and changes. The role delivers operational support for complex solar connections. Initially the role has a strong focus on facilitating and improving major customer-initiated CT Metering requests, Emergency Backstop Mechanism connection requirements for systems >200kva, and supporting the successful implementation and scale-up of flexible exports for residential customers.
The role will deliver core functions resulting in good customer experience for complex connections, but will also contribute to continued business improvements in this fast-paced area - ideally suited to someone with a keen interest in solar and with an analytical approach to their work. Experience working with, for, or as a solar installer or retailer is favorable.
This role will report to the Team Leader, New Energy & Renewables and is located at Southbank, Victoria.
We are a flexible and truly hybrid workplace.
What you will deliver
- Responsible for processing complex connection applications for the New Energy and renewables team
- Engage with internal and external stakeholders to support our new-energy and renewable customers
- Ensure operational processes are efficient, effective and lead to a positive customer experience
- Provide renewable energy connections subject matter expertise across our business and contribute to business changes ensuring quality processes are delivered efficiently with a strong customer and industry focus
- Apply technical knowledge and share business experience to support the development of efficient processes to support complex solar applications
- Provide operational reporting and forecasting to support growth related initiatives and resourcing
- Develop and maintain reference material to support New Energy & Renewable functions
What we like about you
- Proven operational experience within the New Energy & Renewables industry, including knowledge of the Distribution network - experience working with, for, or as a solar installer favourable
- Experience developing and successfully implementing business processes and procedures to align with industry and business requirements
- Proven ability to work and multi-task under pressure, respond to challenging operational situations in a fast-changing part of the business
- Good interpersonal and networking skills and be a highly articulate team player - customer facing experience favourable
- Ability to schedule work and deliver to tight deadlines
Inclusion and Diversity
We are committed to creating a diverse and inclusive workplace, one that fosters belonging, where everyone brings their unique strengths and innovative ideas.
AusNet partners with Work180, Supply Nation and Kinaway to support these diversity pillars and has Employee Network Groups that support Pride and LGBTQIA+, Cultural and Ethnic Awareness, Disability, Working Parents Group, Women's Network and Young Professionals Network.
What we offer at AusNet
- A diverse, inclusive, and supportive team culture who supports you to lead and achieve
- We care about what flexibility means to you and flexible working options are fully supported, to better balance work, personal and family commitments
- A wide range of employee benefits such as income protection, corporate discounts, salary sacrifice options including novated leasing
- Learning culture with ongoing development and career opportunities to enable a career with purpose
Our Ethos
At AusNet you don't need to check every box.
We have key requirements which are important, but we also know that the best candidate may not tick all the boxes so, if you have the experience and capabilities for a portion of the role, Apply Now to join our energised team.
