New Relationship Manager

The NRM is responsible for building strong links between the Property Management team and the sales team as well as creating and maintaining relationships resulting in bringing new managements to the portfolio. The NRM is a lead generator and convertor prospecting for new clients to help grow the portfolio. All tasks must be performed in accordance ACT Legislation and conducted in a business-like fashion in the applicable time frames. All communication must be recorded on the Property Management system to ensure record keeping is exemplary. 

Position Specifications

Building Portfolio 

• Utilize in-depth knowledge of our company's products, agency, and the real estate market.
• Employ various methods including telephone calls, referrals, newsletters, and workshops to build and nurture client relationships.
• Effectively manage property inquiries and leads.
• Maintain regular communication with clients, owners, tenants, contractors, and sales staff.
• Handle general administrative tasks efficiently.
• Utilize property management software, including Agentbox and Property Tree.

TRAINING

• Ensure CPD compliance and registration  
• Undertake all training as set 

PERFORMANCE MANAGEMENT

• Attend regular meetings with PM team covering off issues and challenges.
• Ensure best practices and compliance for all functions are carried out
• Meet teams and individual KPI’s 
• Attend one on ones as required with Senior PM in the form of meetings, and written communications.
• Maintain key relationships with other departments for overall growth of the portfolio 
• Ensure workflow is completed in a timely manner.

COMMUNICATION

• Clear and concise communication between departments, staff in written and particularly clients
• Must have the confidence in relationship building, negotiating and creating trust. 
• Plenty of drive, initiative and motivation
• Effectively carryout tasks rolled out across communication platforms (Outlook, Slack)
• Clear and concise note taking on all face-to-face meetings, including dates and times and pertinent points of discussions.

Personal Specifications

REQUIRED QUALITIES

• Professional
• People management
• Organisational and time management 
• Strategic thinker
• Business awareness
• Adaptable and positive
• Takes initiative
• Can work autonomously and in team environment
• Ability to perform under pressure

EXPERIENCE AND QUALIFICATIONS

• A minimum of One year’s property management experience or a related role 
• Current ACT Real Estate registration 

SKILLS AND COMPETENCES 

• Customer service focus - committed to providing high level customer service across all channels – written, phone and face to face
• ability to communicate clearly and concisely, varying communication style depending upon the audience. Be able to listen to the needs of the client.
• Good mathematical, sales and negotiation skills
• excellent attention to detail and written skills when communicating with others, both internally and externally.
• ability to apply knowledge in a practical, commercial manner. 
• willingness to assist and support others if required and get on with team members.

OTHER 

• Computer literate with general computer platforms (Experience with Property Tree is favourable
• Drivers Licence and reliable car

This is your opportunity to become a key player in our property management team and take your career to new heights. If you meet the qualifications and are excited to contribute to our success, we invite you to apply today. Join us in shaping the future of property management! Apply now and drive your career forward with us.

Please send your CV to ***************@luton.com.au, or should you wish to have a confidential discussion please contact Nancy on (02) 6163 7***.

APPLICATIONS CLOSE FRIDAY 15TH MARCH 2024