AddressCompany Description
At Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand.
Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being home to major sporting, music and entertainment events. We offer exceptional opportunities for career development across much-loved brands ranging from renowned five-star luxury hotels to economy lodgings.
Reporting to the Night Manager and Front Office Manager, you will:
- Support the Night Manager & Assistant Night Manager in the efficient operation of the Hotel
- Cross check and balance work completed during the day for all outlets on a shift.
- Prepare reports reflecting trading results of the property on a daily, weekly and monthly basis.
- Take and prepare room service orders.
- Effectively handle guest complaints and escalate as required.
- Be available at all times for guest queries.
- Ensure the Hotel is operating efficiently and according to Hotel policy.
- Participate in workplace consultation on matters pertaining to WHS.
Qualifications
o be successful in this role, you will:
- Be adaptable to all tasks and enjoy a variety in your workload such as reception and concierge duties, financial reporting, room service, cleaning and maintenance responsibilities.
- Hold an RSA competency card.
- Hold an Australian Driver's Licence, manual driving skills preferred (but not essential).
- Be able to work night shifts (11.00 pm - 07:30am) across a rotating roster including weekend work and public holidays.
- Be enthusiastic, with the willingness to connect with guests and to hear their story.
- Be an energetic, team focused and CAN DO attitude.
- Be well-groomed with exceptional communication skills.
- Be well versed with computer literacy - Excel and Opera experience preferred.
- Have excellent attention to detail.
- Hold unlimited work rights in Australia.
Above all else you will strive to excel in your field as you demonstrate the ability to act as a true ambassador for our Pullman Hotel.
Additional Information
You will be joining a fun, experienced and passionate workplace positioned in a precinct delivering world-class entertainment. We will provide you with uniform, career development opportunities and worldwide discounts in over 100 countries and access to discount with our numerous partners.
Interested? We'd love to hear your story.
