AddressSituated on the cusp of the dramatic Jamison Valley, part of the World Heritage-listed Blue Mountains National Park. Only 90 minutes’ drive west from Sydney. The award-winning MGallery Fairmont Resort Blue Mountains is the pinnacle of upscale accommodation in Leura and a local icon and prominent feature of the local community.
The diverse and expansive resort is home to 224 rooms, multiple Food & Beverage outlets, a large Conferencing and Events Department, 16 room Day Spa and Hair Salon and the newly opened Blue Mountains Ice-Skating Rink among other exciting ongoing developments.
The Opportunity
We have an exciting opportunity for a passionate, hands-on, guest-focused Night Auditor to join our team on a full-time basis - you will be experienced in providing outstanding service to guests as a Guest Service Agent/Receptionist, and experience working as Night Auditor/Night Shift is desirable but not required as we provide full training.
About the role:
- Assist the Night Manager in cross checking and balancing work completed during the day for all outlets on a shift basis.
- Ensure the highest level of customer service is offered and maintained at all times to all guests.
- Provide efficient service for guest registration and departure.
- Maintain accurate guest accounts and provide accurate, helpful information.
- Maintain strict security procedures to ensure guest confidentiality and safety.
Qualifications
You will have the ability to connect with guests, understand their needs and create memorable moments for them.
About you:
- Previous experience as a Receptionist in the hospitality industry is essential
- The ability to work nights
- A genuine passion for customer service with the ability to connect with people
- Excellent communication and attention to detail
- A high level of personal presentation and grooming
- Available to work varied shifts, including early mornings, late evenings, night audit, weekends and public holidays
- You can work autonomously as well as within a team
- Can do attitude
- Willing to get RSA and First Aid Certification
- Must have working rights in Australia
Additional information
We provide exceptional career development opportunities, competitive remuneration package, Accor discounted accommodation and F&B worldwide and an environment that fosters your personal training and development.
Along with this, you will receive access to global and local company benefits and discounts, complimentary car parking, dry cleaning and duty meals.
You will also be joining a company with over 4,000 hotels worldwide. This role will offer great personal development and career opportunities being part of the largest hotel network in Australia.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
