AddressVista Hospitality Group introduces a market leading approach to the Australasian hospitality sector, with a suite of resources and operational advantages, uniquely tailored for owners and partners. We are a trusted partner to global hotel brands including Voco, Indigo, Sebel, and our own brands: Next, Ink, Sage and Country Comfort, we look forward to you joining one of our hotels!
Sage Wollongong is recruiting for a talented & detail-oriented Part Time Night Auditor to join our Reception team. You will be responsible for auditing & administrating the Hotel's operating departments, whilst delivering exceptional hospitality & ensuring that our guests are welcomed and assisted throughout their stay.
About the Hotel
Sage Hotel Wollongong boasts a key location against a stunning southern coastal backdrop. Offering 168 guest rooms, generous conferencing facilities, Coldwater Creek Bar and Five Islands Restaurant; we invite our guests to make the most of Wollongong.
About the Role
Based at the Front Office, our Night Auditor is responsible for delivering exceptional hospitality, whilst ensuring the accurate administration of guest billing & reservations. You will be responsible for ensuring the smooth running of the front desk operations during the overnight period.
Position Responsibilities
- Night Shift from 11pm - 7am. Must be available to work on a rotating roster, weekends and public holidays.
- The accurate recording and breakdown of Room Tariffs / Packages on the PMS for all guests.
- Verifying & auditing payment records within the PMS & Credit Card Terminals
- Administrate guest billing & reservations enquiries smoothly & accurately
- Answer all incoming calls promptly and pleasantly and provide appropriate assistance
- Regular reporting of maintenance requirements and scheduling repairs at appropriate times to keep all areas looking and functioning optimally.
Skills & Experience
- Experience in a Hotel reception environment, working with a property management system (ie: OPERA)
- Professional verbal and written communication skills and an eye for detail
- Impeccable grooming and presentation
- The ability to multi-task, work under pressure and problem solve effectively.
- The flexibility to work a 24/7 roster, including public holidays and weekends.
- A current First Aid Certificate and RSA Qualification
- Be level headed to handle any emergencies within the hotel, including acting as the Chief Fire Warden and First Aid Officer
- Experience in overnights and auditing seen as advantageous
In return we offer
- Career growth opportunities throughout the Vista Hospitality Group
- Food & Beverage and accommodation discounts across the Vista Hospitality Group
- An EAP program and steadfast commitment to creating a positive staff culture
We thank all interested parties in advance for their applications. However, only successful applicants will be contacted. Vista Hospitality Group is an equal opportunities employer with a zero tolerance to discrimination, harassment or any type of behaviors that are contrary to providing a safe, inclusive & respectful environment for all.
