Address Company Description
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.
Job Description
We currently have an exciting opportunity for an experienced professional to join Oaks Melbourne on Collins Hotel as a Full Time Night Guest Service Agent.
Key Responsibilities include:
Conduct guest arrivals and departures
Confidently provide personalised, proactive Guest Service
Provide outstanding guest experiences by demonstrating a commitment to service excellence and maintaining standards
Maintain professional, open and honest communication to assist guests and make accurate bookings
Ensure that all daily tasks are completed accurately and in a timely manner
Maintain accurate guest accounts, adhering to strict confidentiality policies and procedures
Ensure guest queries and complaints are handled efficiently and effectively
Qualifications
1+ years hotel recpetion expericne required
A commitment and passion for delivering exceptional, pro-active customer service;
Strong computer skills/knowledge, training will be provided for reservations system;
Professional interpersonal and communication skills;
A high standard of personal presentation
Ability to lead and motivate a high preforming team
Availability to work 11pm - 7am on a rotating roster
Additional Information
Join our positive and vibrant team and be rewarded with these team benefits:
Highly competitive hourly rate
50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
Discount when you visit any of our restaurants, cafes, bars and wellness retreats
Discounts on 530 Minor Hotels and F&B outlets across the globe
50% off The Coffee Club VIP membership
Furniture, Australia Zoo, NIB insurance discounts
Promotion opportunities across Minor Hotels globally
Career development / progression & education assistance
Additional paid leave including Birthday and Study leave
Wellbeing programs (Uprise)
Reward & Recognition programs
Team member referral program
Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best workplace culture.
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
