AddressNight Manager
- Global brand with opportunity for growth and progression
- Accommodation benefits, F&B discounts, staff meals, laundered uniform and more!
- Competitive salary and incentive scheme
At Shangri-La, The Marina, Cairns, we have an excellent opportunity for an Experienced Night Manager to join the overnight team of our Front Office Department.
The Hotel
Shangri-La The Marina, Cairns is a luxury five-star hotel located beside Marlin Marina and Trinity Inlet in the heart of Cairns. With 255 guest rooms, 18 function venues and extensive food and beverage facilities, the hotel is part of a leading international company with more than 100 hotels and resorts worldwide.
The Role
Reporting directly to the Assistant Front Office Manager, with regular access to the Rooms Division Manager your primary responsibility is always ensuring a high level of guest service across the hotel. The Night Manager will be responsible for the supervision of all Night personnel, to ensure maximum guest satisfaction.
As the Night Manager, your tasks and responsibilities will consist of, but are not limited to the following:
- Assist with the management of all operational departments as required
- Management of roster, costings and forecasting
- Professional development of our Front Office All Rounders & Porters to ensure strong succession planning.
- Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
- Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
- Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
- Responsibility for the health and safety of all patrons, guests and staff members.
- Overseeing of whole guest experience from Reservation through to departure.
The successful candidate will be able to manage their time and can handle juggling numerous tasks at once and will have experience in Opera, Microsoft Word and Outlook.
In return, we will provide a competitive salary package, career development opportunities, and a fun and rewarding environment.
What’s in it for you:
- The opportunity to work at an iconic Cairns luxury hotel
- Career progression and development opportunities
- Discounted city car parking
- Dry cleaning allowance
- Duty meals provided in fully staffed and maintained staff canteen
- CBD location on the Cairns waterfront
- Accommodation discounts with the group
- Shangri-La Academy for professional development and learning
- Other Staff discounts, offers and more!
This position is a permanent, full-time position and will involve work on weekends, public holidays. The hours of work will generally be from 11pm to 7am.
Only candidates with the right to work permanently in Australia will be considered for this position.
Please submit your resume together with a covering letter.
