AddressPermanent full-time - start asap
Join our amazing pre-opening team and lead the charge in shaping the success of Lanson Place in Australia.
With its official opening now scheduled for September 2024, Lanson Place Parliament Gardens, Melbourne will set new benchmarks in boutique luxury accommodation.
Lanson Place offers a luxurious home-away-from-home experience for short and extended stays at central locations in Hong Kong, Shanghai, Kuala Lumpur, Singapore, Manila. Melbourne will be the first in Australia and flagship for the brand to expand its portfolio to other Australian and New Zealand gateway cities. Since 1995, the company has been delivering on its mission to perfect the art of authentic hospitality, building residential communities and extending attentive and efficient service enveloped in the philosophy of family.
Role Overview:
We are seeking a highly motivated and experienced Night Manager to play a key role in the opening of our hotel.
As our Night Manager, you will be responsible for overseeing the night operations of the hotel, ensuring the highest standards of guest satisfaction, and leading a team of dedicated staff members.
This role will give the candidate the chance to develop their skills and knowledge throughout the pre-opening and opening phases, growing with the hotel.
Key Responsibilities:
- Manage all hotel operations during the night shift, ensuring everything runs smoothly.
- Handle any issues or emergencies that arise, such as guest complaints, maintenance problems, or security concerns.
- Provide excellent customer service to guests, addressing their needs and resolving any issues promptly.
- Handle late check-ins and early check-outs.
- Ensure that guest requests and wake-up calls are handled efficiently.
- Conduct night audits to ensure all financial transactions are accurate and accounted for.
- Reconcile daily revenues, prepare financial reports, and ensure the accuracy of financial records.
- Maintain a safe and secure environment for guests and staff.
- Monitor security systems and conduct regular checks throughout the property.
- Respond to and manage emergency situations, such as fire alarms, medical emergencies, or security breaches.
- Coordinate with other departments to ensure smooth transitions between shifts.
- Develop and implement SOPs to ensure smooth night operations and exceptional guest service.
- Prepare and submit shift reports detailing any incidents, guest feedback, and operational issues.
- Communicate effectively with the day management team to ensure continuity and address any ongoing issues.
- Attend and participate in staff meetings and training sessions.
Requirements:
- Previous min 2 years' experience in Night Manager role within the hospitality industry, preferably in a luxury hotel environment.
- The flexibility to work overnights from 11pm to 7am, including public holidays and weekends
- A current First Aid Certificate and RSA Qualification
- Excellent communication and problem-solving abilities.
- Attention to detail and a commitment to delivering outstanding guest experiences.
- Unrestricted working rights
What We Offer:
- A dynamic, caring and supportive work environment
- A 2-month training and simulation programme tailored specifically for our team and our hotel.
- A complete Employee Care Platform
- On-demand online courses
- Volunteering initiatives
- Staff benefits including discounts on accommodation & dining at our property as well as free stays in our sister properties in Asia.
