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Through our unique portfolio of brands we support and serve over 13.9 million customers.  As the oldest bank and first company in Australia, we have more than 200 years of continuous service to the people of Australia.

The Westpac Group head office is based in Sydney, Australia.

Westpac New Zealand is based in Auckland.  New Zealand Banking operates under the Westpac New Zealand, Westpac Life New Zealand and BT New Zealand brands, with branches and agency sites and ATMs located across the country.

Westpac Institutional Bank in Asia provides corporate and institutional customers with foreign exchange, capital markets, treasury, asset finance and syndications as well as finance solutions.  Our Regional head office in Singapore supplemented by Hong Kong, Shanghai and Beijing, gives our customers stronger relationships and deeper insights throughout Asia.

Westpac Group is based in Fiji and Papua New Guinea.  Westpac's Pacific business provides financial products and services covering basic transactional bank accounts through to high-end innovative financial solutions for larger local companies and those with business links to Asia, Australia and New Zealand.

Our representative office in London first opened in 1853, and is the oldest surviving foreign bank in the UK. Westpac now operates in London as part of the Westpac Institutional Bank division, with a branch, Westpac Banking Corporation London Branch (WBCLB) and a UK bank subsidiary, Westpac Europe Limited (WEL).

WIB delivers a broad range of financial products and services to commercial, corporate, institutional and government customers with connections to Australia and New Zealand. Customers are supported through branches and subsidiaries located in Australia, New Zealand, Asia, the United States and the United Kingdom. WIB is also responsible for the Group’s Pacific Banking operations providing a full range of banking services in Fiji and Papua New Guinea.

Westpac Group is part of the Australian Bankers’ Association Better Banking reform program. We are committed to making changes to the way we do business to earn and keep the confidence of our customers.  We are working with Australia’s other leading banks to ensure we provide products and services that meet our customers’ needs – today and tomorrow.

We have implemented the following initiatives to help our customers achieve their financial goals:

We were the first major bank to ensure all tellers across our branch network are incentivised solely based on customer feedback and quality of service, not the number of products they sell to customers.

A Customer Advocate has been appointed to enhance our complaint resolution process. Your Customer Advocate provides an objective and independent review of the outcome of a complaint about Westpac’s service.

Westpac has implemented procedures to help identify individuals with a history of poor conduct so that they cannot move around the industry and to support whistleblowers that bring poor conduct to light.

Our family of philanthropic foundations is committed to empowering Australians to create stronger, more prosperous communities.

Westpac Foundation is a charitable organisation that has been helping people for the past 140 years.  We support social enterprises and community organisations creating jobs and opportunities for people overcoming barriers to work.

Westpac Scholars - Awarding 100 scholarships and fellowships every year, forever, to those individuals with the drive, vision and ambition to shape Australia.

In addition to our family of philanthropic foundations, Westpac is creating stronger communities through many other initiatives.

Our foundations offer a range of grants and scholarships for social enterprises, community organisations and individuals helping to build a stronger, more inclusive Australia.

We offer grants to support the recovery and long-term resilience of communities. This includes partnering with the Foundation for Regional and Rural Renewal (FRRR) to provide grants to local community organisations to assist with the medium and long-term needs of communities impacted by natural disasters.

We offer a range of products and services to support community organisations and social enterprises.

We have many initiatives to partner with Aboriginal and Torres Strait Islander community organisations to help build stronger, more prosperous communities.

Matching Gifts is one of our company’s best-loved community programs. Every dollar donated by our eligible employees to Australian-based, registered charities with Deductible Gift Recipient status (DGRs) is matched by Westpac Group.