Nsw Service Technician Team Leader - Plumber

About the company

Waterlogic, Purezza & Zip are all part of the Culligan Group, the global leader in clean water  solutions and services. We are a world-leading designer and manufacturer of instant boiling, chilled and sparkling filtered water solutions and bottle free water solutions.

Together we make a real difference to the health and wellness of all people throughout the world by providing clean, safe, great tasting water; by reducing the use of single use plastics and by having a positive impact on people and the planet in the way that we do things.

About the role

As a Service Technician Team Leader for Waterlogic Group you will be responsible for coordinating the Technician Team to perform installations, repairs and maintenance of Waterlogic’s filtered sparkling, boiling and chilled water systems and requires troubleshooting using service manual, computerised diagnostics and general technical experience.   
 
As our Service Technicians are the key ambassadors of the Waterlogic brand and their role is predominately in field and client facing, visiting customer’s premises, exceptional customer service and presentation skills are required at all times.  

• Manage and Coordinate the Technician Team and scheduling
• Lead by example in providing world class customer service standards at Waterlogic
• Troubleshooting using service manuals, computerised diagnostics & general technical experience.
• Conducting diagnostics for repairs and complete assessment for customers.
• Liaising with Customer Care Coordinators to ensure jobs are completed and if required follow up and further appointments arranged. 
• Maximise sales opportunities such as follow up of quotes, new business development leads, after sales opportunities. 

Skills & experience

• Plumbing License required
• Experience working in a similar or service role - installation, repairs & maintenance  
• Experience within the plumbing, electrical or coffee industries (though other industries will be considered) 
• Experience managing or supervising Technician Teams in the same or similar industry 
• Exceptional customer service skills
• Valid Driver’s License 
• OH and S Certificate (preferred) 
• Electrical License (desirable) 
• First Aid Certificate (preferred) 
• Highly culture driven and focused on team building / continuous improvement 
• Proficient in Microsoft Office Tools (Word, Excel, Powerpoint) 

Benefits:

• Work Monday to Friday with hybrid/flexible work arrangements
• Access to a rewards platform, giving all staff access to in-store and online savings from scores of retailers around Australia and New Zealand
• Employee Discounts on Zip products and services
• Access to an Employee Assistance Program (EAP)
• Refer a friend and be rewarded
• A company passionate about the environment, hygiene, technology, and professional and quality
• Commitment to ongoing learning and development, including Leadership and Career Development programs
• Reward and recognition programs (The 5C’s Excellence Award/Employee of the Year Award/Service Awards) 

Waterlogic requires employees to be fully vaccinated against Covid-19 to ensure the safety and wellbeing of our people and due the requirements of our valued customers.

A pre-employment medical, including a health, drug and alcohol assessment, is required for this position and is part of our selection process.
  
If you're interested in finding out more about working with Waterlogic , visit their Careers page at https://www.waterlogicaustralia.com.au/company/careers/

How to apply 
If this role appeals to you, please click APPLY now.