Office Administrator

The Opportunity

This role revolves around client servicing, ensuring exceptional service delivery, and optimizing operational efficiency. These aspects are crucial for achieving success in this position.

Responsibilities:

Assist in both the restoration and building sectors with administrative support.
Generate insurance and building reports for clients.
Manage correspondence with clients, including creating and responding to messages.
Schedule appointments for staff and contractors by contacting customers.
General office duties.
Reporting to the Office Manager to surpass customer service standards.
Identify opportunities for process improvement to exceed service standards and enhance data quality.
Adhere to reporting protocols, due processes, and escalation procedures.
Elevate the client experience through exceptional customer service.
Business Development

About You:

To excel in this role, you should possess strong administrative and customer service skills, along with a mindset that encourages innovative thinking. Our ideal candidate will exhibit the following qualities:

• Extensive experience in administration.
• Passionate about delivering high-quality customer service.
• Skilled in building relationships with various stakeholders.
• Comfortable multitasking and meeting deadlines.
• Exceptional attention to detail.
• Excellent written and verbal communication skills.
• Proven track record in fast-paced environments.
• Willingness to take initiative.
• Proficient in Microsoft Word, Excel, and other relevant software.
• Australian or New Zealand citizenship required.

What Sets This Opportunity Apart:

At Statewide, your potential is not limited by your job title. Instead, you will have the chance to learn and develop within a small team that genuinely wants you to become the best version of yourself. We firmly believe that our culture is unique, characterized by authentic and inquisitive individuals, each contributing their own unique qualities to our team.

Job Type: Full-time

Salary: From $65,000.00 per year

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Condell Park, NSW 2200: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Office administration: 1 year (Preferred)

Work Authorisation:

• Australia (Required)

Work Location: In person

Performance Review:

Annually.