Address
Form of workAbout Us
SAVVY is a centre of excellence; a place of innovation, holistic, evidence-based exercise and therapy for all people on their own fitness, rehabilitation and wellbeing journey.
It is important to us that our clients feel listened to, safe and supported in professional hands. We recognise that no two people are the same. Our clients come from different backgrounds, with different starting points and varied goals and expectations about their treatment and fitness options. Understanding this is at the centre of our approach and therefore providing experiences tailored to the individual is our goal.
What are we looking for?
We are currently looking for an organised and proactive individual to join our Customer Experience team on a full time basis, and help contribute to a positive client and employee experience across our Clinical and Recreational services.
In essence the role is an office-allrounder - part reception, part administrator and part roster coordinator/scheduler - contributing to the smooth operations of the Savvy team.
The role involves:
- Greeting clients and visitors, in a professional and supportive manner
- Managing administrative tasks such as booking appointments, coordinating with clients and staff availability, and handling inbound enquiries via phone and email.
- Effective roster management and resource allocation to ensure we meet client needs and comply with relevant internal processes.
- Providing essential support to our staff to enable them to deliver high-quality services.
- Maintaining clean and safe working spaces to ensure a conducive environment for both staff and clients.
- Capturing client details accurately throughout all stages of their engagement from in-take to offboarding
- Liaising with referrers, as well as private and corporate clients, to facilitate seamless service delivery.
To be successful in this role you will have:
- Ideally worked in a similar role previously, with experience in rostering / scheduling or practice administration
- An understanding of the demands of a medical / health / community services environment
- A friendly and approachable demeanour with excellent communication skills.
- Efficient and well-organised ways of working, with the ability to multitask and prioritise tasks effectively.
- A positive attitude and a strong team player who thrives in a collaborative environment and is eager to learn and take on new tasks.
- A commitment to upholding high standards of professionalism and customer service.
- Proven digital competency, including the use of digital systems to record client notes and manage appointments, as well as Microsoft / Google / Mac applications
Our team members enjoy:
- Working in a fun, client focused and team environment
- Access to company wellbeing initiatives and services including a free Savvy Fitness Outdoor Membership and discounted clinical services
- Access to a confidential Employee Assistance Program (EAP), providing 24 hour a day, 7 day a week confidential counselling and online resource library.
- Access to discounted store gift cards and other promotional financial benefits via our SWAG App.
- Employee Referral (Refer a Friend) Scheme
Candidates will possess a Current Working With Children Check, have received three doses of COVID-19 vaccination and have annual influenza vaccination, be willing to undertake a National Police History Check / NDIS Worker Screening Check and have valid Right to Work status in Australia.
