Senior Medical Receptionist / Administrator

Illawarra Family Medical Centre is a private billing general practice with practice nurses and 21 highly qualified male & female Doctors. IFMC is open 7 days and is located in Wollongong.

We are looking for two permanent part-time Senior Medical Receptionist/Administrators to join our friendly team!

• Based in Wollongong.
• Friendly and hard-working team that are passionate about delivering excellent patient care.

The Role

We are seeking two friendly Senior Medical Receptionists to join our team at IFMC. This position could offer between 25 - 35 hours for the right candidates. 

We are ideally after someone who can work between the practice hours of Monday - Friday 7.00am – 7:00pm with the opportunity of weekend shift coverage. 

Working alongside our other Medical Receptionists, you will be responsible for:

• Meeting and greeting patients.
• Providing superior customer service.
• Opening or closing the practice as needed.
• Entering patient data, ensuring accuracy and confidentiality.
• Processing and receipting all payments.
• Managing phone enquiries.
• Assisting in maintaining practice cleanliness.
• Providing general administration duties as required.
• Participating in staff meetings and training.
• Taking responsibility for timely and thorough completion of their tasks.
• Display an understanding and adhere to privacy and confidentiality.  
• Assisting in maintaining practice cleanliness.

You must have:

• Demonstrated receptionist experience in a medical practice, preferably a general practice.
• Excellent computer skills.
• Experience with medical practice software, Best Practice is a plus.
• Strong communication and interpersonal skills.
• Solid time management and organisational skills.
• Mature and empathetic approach when dealing with patients.
• A “can do” attitude.

You are:

• Customer-focused and make patient care the top priority.
• Pro-active; continuously seeking ways to improve and streamline processes.
• A strong team player who positively contributes to work culture.
• Approachable, reliable, and dependable.
• Willing to go the extra mile when required.
• Authorised to work in Australia.

Desirable but not essential:

• Completion of an accredited Medical Receptionist course/knowledge of medical terminology or equivalent.

For any queries, please contact Gemma or Suzi on 02 4252 5***.