AddressClerk Grade: 5/6
Salary - $93,295 - $102,941 + super
Employment Type: Temporary opportunity up to 2 years
Role is Bathurst or Sydney based. Flexible work days considered
This role sits within the Customer Experience & Insights team forming part of CEMS (Customer and Emergency Management Services) and DCS Spatial Services
About Us
Spatial Services, a division of the Department of Customer Service, is the key provider of spatial land information services in New South Wales. Spatial Services integrated framework connects the people of NSW to a comprehensive package of land and property services including property information, surveying and mapping. Spatial Services provides land information services to individuals, businesses, government agencies and non-profit organisations throughout NSW, Australia and internationally.
Spatial Services' Customer Experience & Insights Unit (CX&I) sits within the broader CEMS (Customer and Emergency Services) group and ensures that we provide the best spatial and related data available to our broad customer base. CX&I aims to support government users through collaborative data sharing whilst contributing to all facets of customer support activities.
Spatial Services is committed to providing a working environment that values diversity & inclusion, which supports all employees to reach their full potential.
About the team
Reporting to the Coordinator, Customer Experience & Insights position, you will contribute to business development activities by building productive relationships with clients and stakeholders to promote and support delivery of Spatial Services products and services.
About the role
As an Assistant Business Performance Analyst, you will be responsible for coordinating and completing reporting and analysis to support performance needs that lead to better informed decision-making and processes for business improvement.
Responsibilities:
- Assist in the coordination and development of reports and dashboards
- Coordinate and complete regular management and dashboard reports
- Support the analysis of existing systems, applications and functions
- Support research to identify trends and assist in determining business priorities
- Partner with relevant customers and key stakeholders to provide updates regarding service progress, performance and to identify and resolve issues
- Build and strengthen relationships with key customers and stakeholders; understand their services, support collaboration, exchange information, manage issues and enhance customer experience
- Contribute to the identification of ways to improve the efficiency and reliability of products and services
To be successful in this role you will demonstrate:
- Capability as an experienced business analyst with a background in a comparable position in business consulting or alternative sectors.
- Demonstrated critical thinking and aptitude for business analysis
- Well-developed analytical and quantitative problem-solving skills
- Excellent communication skills with ability to synthesize findings and insights, to present them into a business report and to management
- Ability to work collaboratively in a team environment and maintain effective stakeholder engagement.
- Hands-on skills in data analysis, data/financial model, storyboarding and slide development
- Experience with spatial data analysis is highly desirable but not essential
Salary Grade 5/6, with the base salary for this role starting at 93,295 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Neha Bajaj via **********@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: 3rd June 2024, Monday (9:59 am)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via **********@customerservice.nsw.gov.au or 02 9494 8***.
For more information, please visit
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