AddressWorking with a Not for Profit organisation, Managing the overall Operations and Office Management
General Office Duties:
- Manage the admin inbox and address enquiries.
- Handle branch and donor enquiries via phone and email.
- Check voicemail and respond accordingly.
- Manage office supplies (both stationery and kitchen supplies).
- Monitor and record donations using the database
- Maintain a spreadsheet of assistance provided and payments.
- Prepare new member applications for approval.
- Issue new membership badges and lanyards, along with welcome letters.
- Assist the Executive Director (ED) in preparing board papers and meeting minutes.
- Compile board report summaries related to branch membership, events, safety, and financial assistance.
- Create branch membership and office bearer snapshots for the annual report.
- Help coordinate Branch Regional events (approximately 3 to 4 times a year).
- Collaborate with the ED on project-based needs.
- Manage authority to fundraise for community event applications and notify relevant branches or individuals.
- Handle branch event notifications in the event spreadsheet and calendar.
- Oversee branch merchandise orders.
Other Responsibilities:
- Manage the issuance of receipts to donors (within two days of receiving non-platform-based donations).
- Circulate an office bearer contact list to all staff if any changes occur.
- Process fundraising appeal donations and issue receipts.
- Provide donation summaries to the finance team for reconciliation.
- Address issues and updates related to the organization's webpage and portal.
- Update social media pages with branch-related information.
- Provide weekly ThankQ batch reports to the finance team.
- Prepare and cleanse mailing data for AGM proxy vote notices.
Skills
- Excel/ Word
- Thankq knowledge beneficial or the workings of a CRM or software system
- CANVA
- Good organisational skills/ demonstrates attention to detail and time efficient
- Skilled in minute-taking, document preparation and database maintenance
